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Unsafe for Allergy Sufferers & Rude Service at Nordic Garden
Bex P
Unsafe for Allergy Sufferers & Rude Service at Nordic Garden
Nordic Garden的点评
点评：On our second day, our hotel rep, Fatih, persuaded us to book an evening at Nordic Garden instead of my preferred choice. Unfortunately, it turned out to be a disaster.
• My mum has a severe egg allergy and ordered a grilled chicken sandwich that seemed safe. When it arrived, the bun had clearly been brushed with egg — something not listed on the menu. When we raised it, the waiter was rude and dismissive, telling her to “just take the top off the bun” and even prodding her food instead of replacing it properly.
• My 11-year-old son’s burger arrived with cheese despite us clearly ordering it without. He has sensory issues and possibly PANS/autism, so this caused a lot of distress and meant he didn’t want to eat at all.
• The “replacement” meals that came back were absurd — the tops had simply been swapped for the crust ends of a loaf, which was not only unappetising but also unsafe for an allergy sufferer.
The bill came to £70 for the three of us, yet my mum and son barely touched their meals. I complained to Fatih afterwards; he apologised and said he’d speak to the manager, but I’ve heard nothing since.
This experience left us feeling shocked, disappointed, and concerned for anyone with allergies who might dine here.
• My mum has a severe egg allergy and ordered a grilled chicken sandwich that seemed safe. When it arrived, the bun had clearly been brushed with egg — something not listed on the menu. When we raised it, the waiter was rude and dismissive, telling her to “just take the top off the bun” and even prodding her food instead of replacing it properly.
• My 11-year-old son’s burger arrived with cheese despite us clearly ordering it without. He has sensory issues and possibly PANS/autism, so this caused a lot of distress and meant he didn’t want to eat at all.
• The “replacement” meals that came back were absurd — the tops had simply been swapped for the crust ends of a loaf, which was not only unappetising but also unsafe for an allergy sufferer.
The bill came to £70 for the three of us, yet my mum and son barely touched their meals. I complained to Fatih afterwards; he apologised and said he’d speak to the manager, but I’ve heard nothing since.
This experience left us feeling shocked, disappointed, and concerned for anyone with allergies who might dine here.
翻译：第二天，酒店代表法提赫说服我们预订北欧花园酒店，而不是我原本想去的地方。结果，结果糟透了。
• 我妈妈对鸡蛋严重过敏，点了一份看似安全的烤鸡肉三明治。但三明治送来时，面包上明显刷了鸡蛋——菜单上可没列这东西。我们把面包举起来时，服务员粗鲁无礼，甚至不屑一顾，告诉她“把面包顶剥掉就行”，甚至戳她的食物，而不是把食物放回去。
• 我11岁儿子的汉堡上来的时候加了奶酪，尽管我们明明点的是无奶酪的。他有感官问题，可能还有自闭症/多动症，这让他很苦恼，根本就不想吃东西。
• 送来的“替换餐”简直荒唐——面包顶被换成了面包皮，这不仅没胃口，而且对过敏症患者来说也不安全。
我们三个人一共付了70英镑，但我妈妈和儿子几乎没怎么吃。之后我向Fatih投诉了；他道了歉，说会跟经理反映，但之后我就没再听到任何消息。
这次经历让我们感到震惊、失望，也让我们对任何可能在这里用餐的过敏人士感到担忧。
• 我妈妈对鸡蛋严重过敏，点了一份看似安全的烤鸡肉三明治。但三明治送来时，面包上明显刷了鸡蛋——菜单上可没列这东西。我们把面包举起来时，服务员粗鲁无礼，甚至不屑一顾，告诉她“把面包顶剥掉就行”，甚至戳她的食物，而不是把食物放回去。
• 我11岁儿子的汉堡上来的时候加了奶酪，尽管我们明明点的是无奶酪的。他有感官问题，可能还有自闭症/多动症，这让他很苦恼，根本就不想吃东西。
• 送来的“替换餐”简直荒唐——面包顶被换成了面包皮，这不仅没胃口，而且对过敏症患者来说也不安全。
我们三个人一共付了70英镑，但我妈妈和儿子几乎没怎么吃。之后我向Fatih投诉了；他道了歉，说会跟经理反映，但之后我就没再听到任何消息。
这次经历让我们感到震惊、失望，也让我们对任何可能在这里用餐的过敏人士感到担忧。
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