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David D
Don't waste your time at The Restaurant at Inness
Inness的点评
点评：THE RESTAURANT AT INNESS: We were upstate for the weekend and were truly looking forward to our dinner at Inness. The resort was clearly busy with a wedding taking place and upon arrival to the restaurant, we were told that we would need to wait 10 minutes for our table. We agreed and had not problem with the wait so we proceeded to the bar to order a cocktail. While waiting we saw two other parties that arrived after us be seated and after 30 minutes, we checked back in with the host. The host said they "had been dealing with things" and we then waited another 10 minutes for a table to clear before we were seated. Our server didn't know menu items and wasn't able to get clarity or details. And, several of us used the bathroom while there and asked twice to have the towels in the bathroom restocked which never was completed. We ended up taking our napkins to the bathroom to use as towels. At the end of the evening we gave feedback to the host who we learned was also the GM and the response was "the team is new and I knew this would be a tough night as the doors opened, thank you for the feedback, have a good night." It is clear that the restaurant at Inness needs better management to manage seatings (minimize wait as they are able), train staff (don't put staff in situations they are not trained to manage), maintain the restaurant throughout the evening (restock bathroom towels) and handle customer service. As we walked out of the restaurant the host/general manager scurried by us with their bag and waved goodnight. Really disappointing and as a result, I would never recommend going to this restaurant. Read reviews on the hotel where you will find a slew of insights on the restaurant. I wish we would have done that before our visit.
翻译：因尼斯的餐厅：周末我们在纽约州北部，非常期待在因尼斯享用晚餐。度假村显然正忙于举办一场婚礼，我们到达餐厅时被告知需要等待 10 分钟才能有座位。我们同意了，也不介意等待，所以我们前往酒吧点了一杯鸡尾酒。等待期间，我们看到在我们之后到达的另外两群人已经入座，30 分钟后，我们再次向主人报到。主人说他们“正在处理一些事情”，然后我们又等了 10 分钟，等到有一张桌子空出来后才入座。我们的服务员不知道菜单上有什么菜，无法得到清晰的说明或详细信息。而且，我们中的一些人在那里使用了浴室，并两次要求补充浴室里的毛巾，但始终没有完成。我们最终把餐巾拿到浴室当毛巾用。晚上结束时，我们向主持人（我们得知他也是总经理）提供了反馈，他的回复是“团队是新来的，我知道今晚会很艰难，谢谢你的反馈，祝你晚安。”显然，Inness 的餐厅需要更好的管理来管理座位（尽可能减少等待时间）、培训员工（不要让员工处于他们没有受过培训的环境中）、整个晚上维护餐厅（补充浴室毛巾）并处理客户服务。当我们走出餐厅时，主持人/总经理拿着包匆匆走过我们身边，挥手道晚安。真的很令人失望，因此，我永远不会推荐去这家餐厅。阅读酒店评论，你会发现大量关于餐厅的见解。我希望我们在访问之前就这样做了。
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