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Chanty Z
Poor Hygiene, Terrible Service, and Zero Accountability
The Jaffa - Fattal Limited Edition的点评
点评：We are very disappointed with our recent stay at The Jaffa Hotel. I got engaged in Israel and chose to spend the final three days of our trip at your hotel, expecting a luxurious and memorable experience. Unfortunately, we deeply regret that decision.
From the moment we arrived, the service was far below expectations. The staff was inattentive, and our room was poorly cleaned after each service. We experienced issues from day one until check-out — including a complete lack of responsiveness and professionalism.
One of the most disturbing incidents occurred when I stepped barefoot on a dead bird on the property grounds. We immediately reported it to a staff member, who saw it, did nothing to clean it, and responded by saying, “We are all going to die.” This is not only unacceptable but deeply inappropriate and alarming.
In addition, our room keys never worked — not even once. We had to go down to reception every single time we wanted to access our room and ask for them to be reset. For a hotel of this standard, that level of inconvenience is unacceptable.
What was meant to be a joyful and meaningful close to a special trip became frustrating, uncomfortable, and frankly shocking. We expected far better from a hotel of this caliber
i have videos of the poorly cleaning of the room but cant attach them here
From the moment we arrived, the service was far below expectations. The staff was inattentive, and our room was poorly cleaned after each service. We experienced issues from day one until check-out — including a complete lack of responsiveness and professionalism.
One of the most disturbing incidents occurred when I stepped barefoot on a dead bird on the property grounds. We immediately reported it to a staff member, who saw it, did nothing to clean it, and responded by saying, “We are all going to die.” This is not only unacceptable but deeply inappropriate and alarming.
In addition, our room keys never worked — not even once. We had to go down to reception every single time we wanted to access our room and ask for them to be reset. For a hotel of this standard, that level of inconvenience is unacceptable.
What was meant to be a joyful and meaningful close to a special trip became frustrating, uncomfortable, and frankly shocking. We expected far better from a hotel of this caliber
i have videos of the poorly cleaning of the room but cant attach them here
翻译：我们对最近在雅法酒店的住宿体验非常失望。我刚在以色列订婚，选择在贵酒店度过旅程的最后三天，期待一次奢华难忘的体验。遗憾的是，我们对这个决定深感后悔。
从我们抵达的那一刻起，服务就远低于预期。工作人员服务不周到，每次服务后我们的房间清洁工作也做得很差。从第一天到退房，我们一直遇到各种问题——包括完全缺乏响应和专业精神。
最令人不安的一件事发生在我光脚踩到酒店场地上的一只死鸟时。我们立即报告了一位工作人员，但他看到了鸟，却没有清理，反而说：“我们都要死了。” 这不仅令人无法接受，而且非常不恰当，令人担忧。
此外，我们的房间钥匙一次都没用过。每次我们想进房间，都必须去前台要求重置钥匙。对于这种水准的酒店来说，这种程度的不便实在令人无法接受。
原本应该以快乐而有意义的方式结束一次特别的旅行，结果却令人沮丧、不舒服，坦白说，甚至令人震惊。我们对这种档次的酒店期望值要高得多。
我有房间清洁不彻底的视频，但无法上传到这里。
从我们抵达的那一刻起，服务就远低于预期。工作人员服务不周到，每次服务后我们的房间清洁工作也做得很差。从第一天到退房，我们一直遇到各种问题——包括完全缺乏响应和专业精神。
最令人不安的一件事发生在我光脚踩到酒店场地上的一只死鸟时。我们立即报告了一位工作人员，但他看到了鸟，却没有清理，反而说：“我们都要死了。” 这不仅令人无法接受，而且非常不恰当，令人担忧。
此外，我们的房间钥匙一次都没用过。每次我们想进房间，都必须去前台要求重置钥匙。对于这种水准的酒店来说，这种程度的不便实在令人无法接受。
原本应该以快乐而有意义的方式结束一次特别的旅行，结果却令人沮丧、不舒服，坦白说，甚至令人震惊。我们对这种档次的酒店期望值要高得多。
我有房间清洁不彻底的视频，但无法上传到这里。
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