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Bhairavi D
Totally disappointed - poor management at its worst!
Hotel Highland by Dls Hotels的点评
点评：
*-1/5 stars - Disappointing Experience at DLS highlands, Mussoorie (Barlow ganj)
My recent stay was a nightmare. The management was unresponsive and uncooperative. The beds were broken, and despite complaining, no effort was made to improve the situation. The door keys were faulty, and even after multiple requests, they weren't replaced.
What's worse is that we were charged premium prices for non-AC rooms, which was a clear case of false advertising. The hotel staff was rude, with one employee telling us to "adjust karlo" when we raised concerns. The manager, Vikas Malhotra, was equally unhelpful and showed no interest in addressing our issues.
To add insult to injury, after I posted a review on Google, the hotel management reached out asking me to give a positive review about the food in exchange for a discount. This attempt to manipulate reviews only added to our negative experience.
Overall, I would not recommend DLS highlands to anyone. The lack of accountability, poor maintenance, and unprofessional staff make it a hotel to avoid.
*Details:*
- Broken beds and faulty door keys
- Non-AC rooms charged at premium prices
- Rude staff and unhelpful management
- Attempted review manipulation
*Advice:* Look elsewhere for a better experience.
*-1/5 stars - Disappointing Experience at DLS highlands, Mussoorie (Barlow ganj)
My recent stay was a nightmare. The management was unresponsive and uncooperative. The beds were broken, and despite complaining, no effort was made to improve the situation. The door keys were faulty, and even after multiple requests, they weren't replaced.
What's worse is that we were charged premium prices for non-AC rooms, which was a clear case of false advertising. The hotel staff was rude, with one employee telling us to "adjust karlo" when we raised concerns. The manager, Vikas Malhotra, was equally unhelpful and showed no interest in addressing our issues.
To add insult to injury, after I posted a review on Google, the hotel management reached out asking me to give a positive review about the food in exchange for a discount. This attempt to manipulate reviews only added to our negative experience.
Overall, I would not recommend DLS highlands to anyone. The lack of accountability, poor maintenance, and unprofessional staff make it a hotel to avoid.
*Details:*
- Broken beds and faulty door keys
- Non-AC rooms charged at premium prices
- Rude staff and unhelpful management
- Attempted review manipulation
*Advice:* Look elsewhere for a better experience.
翻译：
*-1/5 星 - 在穆索里（巴洛甘杰）DLS 高地酒店的令人失望的体验
我最近的住宿简直是一场噩梦。管理层反应迟钝，缺乏合作精神。床坏了，尽管我抱怨过，却没有做出任何改进。门钥匙也坏了，即使我多次要求更换，他们也没有更换。
更糟糕的是，我们入住的无空调房间却被收取了高价，这显然是虚假广告。酒店员工态度很差，当我们提出问题时，一位员工竟然告诉我们“调整卡洛”。经理维卡斯·马洛特拉 (Vikas Malhotra) 同样不乐于助人，对解决我们的问题毫无兴趣。
更糟糕的是，在我谷歌上发表评论后，酒店管理层竟然联系我，要求我给出关于食物的好评，以换取折扣。这种操纵评论的企图只会加剧我们的负面体验。
总而言之，我不会向任何人推荐 DLS 高地酒店。缺乏问责制、维护不善、员工不专业，这家酒店值得避免。
*详情：*
- 床铺破损，门钥匙故障
- 无空调房间收费高昂
- 员工粗鲁，管理人员不热情
- 试图操纵评论
*建议：* 寻找其他更好的体验。
*-1/5 星 - 在穆索里（巴洛甘杰）DLS 高地酒店的令人失望的体验
我最近的住宿简直是一场噩梦。管理层反应迟钝，缺乏合作精神。床坏了，尽管我抱怨过，却没有做出任何改进。门钥匙也坏了，即使我多次要求更换，他们也没有更换。
更糟糕的是，我们入住的无空调房间却被收取了高价，这显然是虚假广告。酒店员工态度很差，当我们提出问题时，一位员工竟然告诉我们“调整卡洛”。经理维卡斯·马洛特拉 (Vikas Malhotra) 同样不乐于助人，对解决我们的问题毫无兴趣。
更糟糕的是，在我谷歌上发表评论后，酒店管理层竟然联系我，要求我给出关于食物的好评，以换取折扣。这种操纵评论的企图只会加剧我们的负面体验。
总而言之，我不会向任何人推荐 DLS 高地酒店。缺乏问责制、维护不善、员工不专业，这家酒店值得避免。
*详情：*
- 床铺破损，门钥匙故障
- 无空调房间收费高昂
- 员工粗鲁，管理人员不热情
- 试图操纵评论
*建议：* 寻找其他更好的体验。
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