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Worst experience at Double tree,Chinchwad.
Rohitm3105
Worst experience at Double tree,Chinchwad.
Miyuki的点评
点评：We had a very disappointing experience during my recent visit to Miyuki aka 3spices which was by far the worst experience I've had at the restaurant.
We had made a reservation for two well in advance and arrived at 7:45 pm. However, upon arrival, the hostess, Savita, took an unusually long time to confirm our booking. We were then left to find our own table, with no assistance from the staff. Once seated, we were attended by Sweta and Poli, neither of whom seemed to have any clarity on the availability of menu items. They repeatedly had to go back and forth to the kitchen for answers. We waited 20 minutes before being served water, and the beverages arrived 10 minutes later.
I had specifically requested that the courses be served individually, but Chef Afridi appeared to be in a rush and hastily prepared the Tonkatsu at the live station, serving it cold and missing key ingredients, such as the egg. The server then informed us that the kitchen was busy and they would serve whatever was ready—an unacceptable approach for a five-star establishment.
After waiting 55 minutes for the Salmon & Cream Cheese roll, we found a hair in the dish. We asked the server to contact the manager, Mr. P, who was near the buffet counter. Despite clearly seeing our concern, he rudely ignored us and walked away. We were then asked to wait another 10 minutes for the remaining items, which led us to cancel our entire order and request the bill.
When the bill arrived, Savita and Sweta included items we had not consumed. Upon asking them to correct this, they begrudgingly removed the charges, but their attitude was less than professional. Additionally, despite asking for the Zomato Diner discount and to have the service charge removed, neither was applied.
This experience was not only frustrating but also disheartening, as it reflected poorly on the standards I had previously come to expect from Miyuki. Unfortunately, given this poor service—ranging from cold food to unhygienic concerns and unprofessional conduct—I will no longer be recommending the restaurant to others, nor will I be returning myself.
We had made a reservation for two well in advance and arrived at 7:45 pm. However, upon arrival, the hostess, Savita, took an unusually long time to confirm our booking. We were then left to find our own table, with no assistance from the staff. Once seated, we were attended by Sweta and Poli, neither of whom seemed to have any clarity on the availability of menu items. They repeatedly had to go back and forth to the kitchen for answers. We waited 20 minutes before being served water, and the beverages arrived 10 minutes later.
I had specifically requested that the courses be served individually, but Chef Afridi appeared to be in a rush and hastily prepared the Tonkatsu at the live station, serving it cold and missing key ingredients, such as the egg. The server then informed us that the kitchen was busy and they would serve whatever was ready—an unacceptable approach for a five-star establishment.
After waiting 55 minutes for the Salmon & Cream Cheese roll, we found a hair in the dish. We asked the server to contact the manager, Mr. P, who was near the buffet counter. Despite clearly seeing our concern, he rudely ignored us and walked away. We were then asked to wait another 10 minutes for the remaining items, which led us to cancel our entire order and request the bill.
When the bill arrived, Savita and Sweta included items we had not consumed. Upon asking them to correct this, they begrudgingly removed the charges, but their attitude was less than professional. Additionally, despite asking for the Zomato Diner discount and to have the service charge removed, neither was applied.
This experience was not only frustrating but also disheartening, as it reflected poorly on the standards I had previously come to expect from Miyuki. Unfortunately, given this poor service—ranging from cold food to unhygienic concerns and unprofessional conduct—I will no longer be recommending the restaurant to others, nor will I be returning myself.
翻译：我最近去 Miyuki 又名 3spices 餐厅时，体验非常令人失望，这是迄今为止我在这家餐厅最糟糕的体验。
我们提前预订了两人座位，晚上 7:45 到达。然而，到达后，女主人 Savita 花了很长时间才确认我们的预订。然后，我们只能自己找桌子，工作人员没有给我们任何帮助。入座后，Sweta 和 Poli 为我们服务，他们似乎都不清楚菜单上有哪些菜品。他们不得不反复往返厨房寻求答案。我们等了 20 分钟才有人给我们送水，饮料 10 分钟后才送来。
我特别要求每道菜单独上桌，但厨师 Afridi 似乎很着急，匆匆忙忙地在现场制作了炸猪排，上桌时是冷的，而且缺少鸡蛋等关键配料。服务员随后告诉我们，厨房很忙，他们会提供任何准备好的东西——这对于一家五星级酒店来说是不可接受的做法。
等了 55 分钟的三文鱼奶油芝士卷后，我们发现盘子里有一根头发。我们要求服务员联系自助餐柜台附近的经理 P 先生。尽管他清楚地看到了我们的担忧，但他粗鲁地无视我们，走开了。然后我们被要求再等 10 分钟才能吃剩下的菜，这导致我们取消了整个订单并要求结账。
账单送来时，Savita 和 Sweta 还加了我们没有吃的东西。当我要求他们纠正这个问题时，他们不情愿地取消了这些费用，但他们的态度并不专业。此外，尽管我们要求享受 Zomato Diner 折扣并取消服务费，但他们都没有这样做。
这次经历不仅令人沮丧，而且令人沮丧，因为它反映了我之前对 Miyuki 的期望标准很差。不幸的是，鉴于这种糟糕的服务——从冷食到不卫生的问题和不专业的行为——我不会再向其他人推荐这家餐厅，我自己也不会再来。
我们提前预订了两人座位，晚上 7:45 到达。然而，到达后，女主人 Savita 花了很长时间才确认我们的预订。然后，我们只能自己找桌子，工作人员没有给我们任何帮助。入座后，Sweta 和 Poli 为我们服务，他们似乎都不清楚菜单上有哪些菜品。他们不得不反复往返厨房寻求答案。我们等了 20 分钟才有人给我们送水，饮料 10 分钟后才送来。
我特别要求每道菜单独上桌，但厨师 Afridi 似乎很着急，匆匆忙忙地在现场制作了炸猪排，上桌时是冷的，而且缺少鸡蛋等关键配料。服务员随后告诉我们，厨房很忙，他们会提供任何准备好的东西——这对于一家五星级酒店来说是不可接受的做法。
等了 55 分钟的三文鱼奶油芝士卷后，我们发现盘子里有一根头发。我们要求服务员联系自助餐柜台附近的经理 P 先生。尽管他清楚地看到了我们的担忧，但他粗鲁地无视我们，走开了。然后我们被要求再等 10 分钟才能吃剩下的菜，这导致我们取消了整个订单并要求结账。
账单送来时，Savita 和 Sweta 还加了我们没有吃的东西。当我要求他们纠正这个问题时，他们不情愿地取消了这些费用，但他们的态度并不专业。此外，尽管我们要求享受 Zomato Diner 折扣并取消服务费，但他们都没有这样做。
这次经历不仅令人沮丧，而且令人沮丧，因为它反映了我之前对 Miyuki 的期望标准很差。不幸的是，鉴于这种糟糕的服务——从冷食到不卫生的问题和不专业的行为——我不会再向其他人推荐这家餐厅，我自己也不会再来。
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