下载App
资质规则
旅行
账户
Laurin C
Terrible Experience with Bolt
BOLT的点评
点评：I recently had an absolutely dreadful experience with Bolt that I feel compelled to share as a warning to others. What started as a seemingly convenient service quickly turned into a customer service nightmare.
Without any prior notification, Bolt charged my account 200€, claiming I had “misused” their card. There was absolutely no explanation of what this supposed “misuse” entailed, nor any evidence provided to support this serious accusation. I was completely blindsided by this charge.
When I attempted to resolve the issue through their customer service, I was met with automated responses and unhelpful representatives who seemed more interested in defending the company than addressing my legitimate concerns. No one could provide specific details about the alleged violation, yet they refused to reverse the charge.
The lack of transparency is appalling. How can a company arbitrarily decide to charge such a significant amount without proper documentation or clear communication? This experience has completely destroyed my trust in their service.
If you’re considering using Bolt, I strongly advise looking elsewhere. Their questionable billing practices and poor customer service make them a company to avoid. I’ve since switched to a competitor and have had none of these issues.
One star rating - would give zero if possible
Without any prior notification, Bolt charged my account 200€, claiming I had “misused” their card. There was absolutely no explanation of what this supposed “misuse” entailed, nor any evidence provided to support this serious accusation. I was completely blindsided by this charge.
When I attempted to resolve the issue through their customer service, I was met with automated responses and unhelpful representatives who seemed more interested in defending the company than addressing my legitimate concerns. No one could provide specific details about the alleged violation, yet they refused to reverse the charge.
The lack of transparency is appalling. How can a company arbitrarily decide to charge such a significant amount without proper documentation or clear communication? This experience has completely destroyed my trust in their service.
If you’re considering using Bolt, I strongly advise looking elsewhere. Their questionable billing practices and poor customer service make them a company to avoid. I’ve since switched to a competitor and have had none of these issues.
One star rating - would give zero if possible
翻译：我最近在Bolt经历了一次极其糟糕的体验，不得不分享出来，以此警示更多人。起初看似便捷的服务，很快却变成了一场客户服务噩梦。
Bolt在没有任何事先通知的情况下，从我的账户中扣除了200欧元，声称我“滥用”了他们的卡。他们完全没有解释所谓的“滥用”行为的具体内容，也没有提供任何证据来支持这一严重指控。这项指控让我措手不及。
当我尝试通过他们的客服解决问题时，我收到的是自动回复和毫无帮助的客服代表，他们似乎更热衷于维护公司利益，而不是解决我的合理担忧。没有人能够提供有关所谓违规行为的具体细节，但他们却拒绝撤销这笔费用。
这种缺乏透明度的情况令人震惊。一家公司怎么能在没有适当文件或清晰沟通的情况下，随意决定收取如此高额的费用？这次经历彻底摧毁了我对他们服务的信任。
如果您正在考虑使用Bolt，我强烈建议您另寻其他服务。他们可疑的计费方式和糟糕的客户服务，让人不得不避开。后来我换了一家竞争对手的，就再也没有遇到过这些问题。
一星评价 - 如果可以的话，我会给零分
Bolt在没有任何事先通知的情况下，从我的账户中扣除了200欧元，声称我“滥用”了他们的卡。他们完全没有解释所谓的“滥用”行为的具体内容，也没有提供任何证据来支持这一严重指控。这项指控让我措手不及。
当我尝试通过他们的客服解决问题时，我收到的是自动回复和毫无帮助的客服代表，他们似乎更热衷于维护公司利益，而不是解决我的合理担忧。没有人能够提供有关所谓违规行为的具体细节，但他们却拒绝撤销这笔费用。
这种缺乏透明度的情况令人震惊。一家公司怎么能在没有适当文件或清晰沟通的情况下，随意决定收取如此高额的费用？这次经历彻底摧毁了我对他们服务的信任。
如果您正在考虑使用Bolt，我强烈建议您另寻其他服务。他们可疑的计费方式和糟糕的客户服务，让人不得不避开。后来我换了一家竞争对手的，就再也没有遇到过这些问题。
一星评价 - 如果可以的话，我会给零分
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
