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Revilo1203
Overpriced and bad service
Mercure Santa Marta Emile的点评
点评：It is now the third time I stayed here and will be the last since the hotel and its service gotten worse from time to time.
The hotel is really overpriced for what it offers. There are many things they need to improve.
Good things are
The location of the hotel is ok. It doesn’t have direct beach access but you just need to walk 3min and you are at the beach.
The rooms and hotel are clean.
Things to improve
They only offer one small bottle of water per room on the first day and claim it because of environmental reasons. That’s complete non sense and just a cost cutting reason to not replace it daily with one or more bottles per guest. Unacceptable especially in a region where tap water has not high quality and people then buy plastic bottles.
On the beach there are just cheap plastic chairs and no proper beds. Furthermore they only offer 2 chairs per room although we paid for three guests in the room. Moreover, they only have limited number of chairs and umbrellas which is not acceptable. And several days there were not even enough chairs or umbrellas available.
They don’t replace beach or pool towles and changing them is quite an act since you either need to call the reception and they just don’t act on it so in the end you need to go to the reception which is quite a pain since elevators are always busy and you need to wait a lot.
Breakfast is ok but doesn’t offer much of a variety. The coffee is quite bad and they don’t offer normal coffee beverages such as cappuccino, espresso etc.
Restaurant/ pool bar: in general and this might be the working attitude in the Colombian coast, service staff is not very attentive and not working very fast. So you need to order way on advance to get a simple coke or water although they have sufficient staff standing around. In Europe or Asia service is much better and faster.
The hotel is really overpriced for what it offers. There are many things they need to improve.
Good things are
The location of the hotel is ok. It doesn’t have direct beach access but you just need to walk 3min and you are at the beach.
The rooms and hotel are clean.
Things to improve
They only offer one small bottle of water per room on the first day and claim it because of environmental reasons. That’s complete non sense and just a cost cutting reason to not replace it daily with one or more bottles per guest. Unacceptable especially in a region where tap water has not high quality and people then buy plastic bottles.
On the beach there are just cheap plastic chairs and no proper beds. Furthermore they only offer 2 chairs per room although we paid for three guests in the room. Moreover, they only have limited number of chairs and umbrellas which is not acceptable. And several days there were not even enough chairs or umbrellas available.
They don’t replace beach or pool towles and changing them is quite an act since you either need to call the reception and they just don’t act on it so in the end you need to go to the reception which is quite a pain since elevators are always busy and you need to wait a lot.
Breakfast is ok but doesn’t offer much of a variety. The coffee is quite bad and they don’t offer normal coffee beverages such as cappuccino, espresso etc.
Restaurant/ pool bar: in general and this might be the working attitude in the Colombian coast, service staff is not very attentive and not working very fast. So you need to order way on advance to get a simple coke or water although they have sufficient staff standing around. In Europe or Asia service is much better and faster.
翻译：这是我第三次住在这里，但也是最后一次了，因为酒店及其服务时不时会变得更糟。
酒店所提供的服务确实价格过高。他们有很多需要改进的地方。
优点是
酒店的位置还可以。它没有直接通往海滩的通道，但你只需步行 3 分钟就能到达海滩。
房间和酒店都很干净。
需要改进的地方
第一天，他们只为每个房间提供一小瓶水，并声称这是出于环保原因。这完全是胡说八道，只是为了节省成本，而不是每天为每位客人更换一瓶或多瓶水。这是不可接受的，尤其是在自来水质量不高、人们会购买塑料瓶的地区。
海滩上只有廉价的塑料椅子，没有合适的床。此外，他们每个房间只提供 2 把椅子，尽管我们为房间里的三位客人付了钱。此外，他们只有有限数量的椅子和遮阳伞，这是不可接受的。有几天甚至没有足够的椅子或遮阳伞。
他们不更换沙滩或泳池毛巾，更换毛巾需要花费很大力气，因为你要么打电话给前台，要么他们不采取行动，所以最后你还是得去前台，这很麻烦，因为电梯总是很忙，你需要等很长时间。
早餐还可以，但种类不多。咖啡很糟糕，他们不提供普通的咖啡饮料，如卡布奇诺、浓缩咖啡等。
餐厅/泳池酒吧：总的来说，这可能是哥伦比亚海岸的工作态度，服务人员不是很细心，工作速度也不快。所以你需要提前订餐才能得到一杯简单的可乐或水，尽管他们有足够的工作人员待命。在欧洲或亚洲，服务要好得多，也快得多。
酒店所提供的服务确实价格过高。他们有很多需要改进的地方。
优点是
酒店的位置还可以。它没有直接通往海滩的通道，但你只需步行 3 分钟就能到达海滩。
房间和酒店都很干净。
需要改进的地方
第一天，他们只为每个房间提供一小瓶水，并声称这是出于环保原因。这完全是胡说八道，只是为了节省成本，而不是每天为每位客人更换一瓶或多瓶水。这是不可接受的，尤其是在自来水质量不高、人们会购买塑料瓶的地区。
海滩上只有廉价的塑料椅子，没有合适的床。此外，他们每个房间只提供 2 把椅子，尽管我们为房间里的三位客人付了钱。此外，他们只有有限数量的椅子和遮阳伞，这是不可接受的。有几天甚至没有足够的椅子或遮阳伞。
他们不更换沙滩或泳池毛巾，更换毛巾需要花费很大力气，因为你要么打电话给前台，要么他们不采取行动，所以最后你还是得去前台，这很麻烦，因为电梯总是很忙，你需要等很长时间。
早餐还可以，但种类不多。咖啡很糟糕，他们不提供普通的咖啡饮料，如卡布奇诺、浓缩咖啡等。
餐厅/泳池酒吧：总的来说，这可能是哥伦比亚海岸的工作态度，服务人员不是很细心，工作速度也不快。所以你需要提前订餐才能得到一杯简单的可乐或水，尽管他们有足够的工作人员待命。在欧洲或亚洲，服务要好得多，也快得多。
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