The worst Hilton experience - 石家庄希尔顿酒店 (石家庄市) - Hilton Shijiazhuang - 954条旅客点评与比价

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Meander42397020481

The worst Hilton experience

石家庄希尔顿酒店的点评

2023年02月25日发布于: 北京

点评：The front desk agent was so ridiculous and horrible service who helped me check in at beginning. First of all, I was waiting long time for checking in but she ignored and helped one guest from another agent’s side. Second, I told her non smoking room because I was very sensitive about the smell. She put me one shit long stay room which was very strong cooking food smell and some pice of hair on linen because I booked the room by Hilton points and I didn’t deserve normal room? So ridiculous!!! Finally another agent was very kindly to help me change room but still smoking smell and there was someone smoking in corridor of my room floor. Waste my one hour to reserve the issue. 最最最最最最糟糕最最最最最最差的希尔顿住宿体验没有之一请平等对待所有客人积分也是我们花钱住出来的住过那么多酒店希尔顿这家没有电梯指引门口没有行李服务等等就算了最起码应该学会尊重人以及卫生要过关吧

体验日期：2023年02月

尊敬的宾客：您好，感谢您选择入住石家庄希尔顿酒店并花费时间给予您的反馈。很抱歉您的入住体验未达到预期，如方便，请留下您的联系方式或预订相关信息，我们的宾客服务经理将与您取得联系，希望可以给您一个满意的答复。我们非常重视您的反馈，并且诚挚地希望您能再次入住我们的酒店，让我们有机会及时改进提供令您满意的入住体验。再次感谢您的包容和理解，我们期待您的再次光临！谢谢并致以诚挚的问候！

此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。

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