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Terrible experience
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Terrible experience
Pizza House的点评
点评：We had the worst experience at this location all of this happened on the 12th of February. It wasn't busy
Our family gave our order to the waitress after she served us glasses of water. The order included a meat lovers pizza and a half Reuben sandwich with chips. The order was taken and took so long that we had to get the order to go. We had to physically go the waitress/manager to find where the order was as far as when was it going to be served. The waitress was very rude and not willing to cooperate or apologize for the inconvenience.
The following events occurred
—the waitress tossed the straws on the table after we requested them. She gave us three straws and not four. We requested another straw and she claimed that had to go to the kitchen to get more, but she had extra straws in her apron. She threw down additional straws on the table after being told that she had extra straws in her apron. No tops were available for the children cups as she stated you just ran out of tops for those cups! Also, my mother-in-law asked for lids and she didn't know I had just asked and was told "I already said that we dont have tops for the kids drinks" in a very rude manner and rolled her eyes
—the half Ruben sandwich was NOT a Reuben . It was cold and had greasy chips in with the sandwich. The sandwich consisted of turkey meat, melted Swiss cheese, on grilled greasy white Texan-like toast. A Reuben consists of toasted rye bread, Russian or Thousand Dressing, Swiss cheese, corned beef, and sauerkraut. There was NO indication on the menu that this would be anything but a traditional Reuben sandwich.
— We placed our order right after another table she was at. They got their food shortly after. They got done with their 3 pizzas, fries and everything they had while we were still waiting on ours.
—The waitress did NOT tell us about any delays in our order. She did not communicate with us about the status of our order. In fact when I first asked about 20 minutes after placing the order she stated the order was only place 17 minutes ago rudely
--- We did get to speak with a manager and her approach was very loud and rude when she first came over. I had to state to her about how loud she was. It felt like she was trying to humiliate us.
--- When we got the food, she handed us 2 other pizzas with the Reuben sandwich. We told her we didn't order the other 2 pizzas and at the bottom pizza was ours and the Reuben sandwich. She had to open up all 3 boxes to figure out which one was ours. There were people that ordered 20 minutes after us and there pizza was in that batch of the 3 pizzas that the woman had showed us.
--- So, I'm trying to figure out we spent our good money in this establishment only for us to feel like trash from your staff. We were treated with the upmost disrespect.. We were told we had to pay a 20% gratuity because we were with a group but all of our orders were separate and we were all at different tables and we were there for a basketball tournament. On top of all of that we didn't even get our food within the time of us sitting there so we had to get our food to go. So I'm pretty sure that us receiving water and disrespect is not worth 20% gratuity! The manager did take off the 20% for that but that is not for the amount of disrespect that we felt while we were there.
All of this and they just didn't give me my money back. Gave me 30% off and a $25 gift card really! But, the 30% was only really the 20% gratuity we had to pay for being with a group and 4.50% interest for ordering. Not to mention the food was cold and mother in law did not even eat her sandwich because it was cold and not right. The sandwich alone was $15 something. For me and my family to experience such disrespect it is very unsettling when we are spending money in your establishment! No one should experience what we did that day!
Our family gave our order to the waitress after she served us glasses of water. The order included a meat lovers pizza and a half Reuben sandwich with chips. The order was taken and took so long that we had to get the order to go. We had to physically go the waitress/manager to find where the order was as far as when was it going to be served. The waitress was very rude and not willing to cooperate or apologize for the inconvenience.
The following events occurred
—the waitress tossed the straws on the table after we requested them. She gave us three straws and not four. We requested another straw and she claimed that had to go to the kitchen to get more, but she had extra straws in her apron. She threw down additional straws on the table after being told that she had extra straws in her apron. No tops were available for the children cups as she stated you just ran out of tops for those cups! Also, my mother-in-law asked for lids and she didn't know I had just asked and was told "I already said that we dont have tops for the kids drinks" in a very rude manner and rolled her eyes
—the half Ruben sandwich was NOT a Reuben . It was cold and had greasy chips in with the sandwich. The sandwich consisted of turkey meat, melted Swiss cheese, on grilled greasy white Texan-like toast. A Reuben consists of toasted rye bread, Russian or Thousand Dressing, Swiss cheese, corned beef, and sauerkraut. There was NO indication on the menu that this would be anything but a traditional Reuben sandwich.
— We placed our order right after another table she was at. They got their food shortly after. They got done with their 3 pizzas, fries and everything they had while we were still waiting on ours.
—The waitress did NOT tell us about any delays in our order. She did not communicate with us about the status of our order. In fact when I first asked about 20 minutes after placing the order she stated the order was only place 17 minutes ago rudely
--- We did get to speak with a manager and her approach was very loud and rude when she first came over. I had to state to her about how loud she was. It felt like she was trying to humiliate us.
--- When we got the food, she handed us 2 other pizzas with the Reuben sandwich. We told her we didn't order the other 2 pizzas and at the bottom pizza was ours and the Reuben sandwich. She had to open up all 3 boxes to figure out which one was ours. There were people that ordered 20 minutes after us and there pizza was in that batch of the 3 pizzas that the woman had showed us.
--- So, I'm trying to figure out we spent our good money in this establishment only for us to feel like trash from your staff. We were treated with the upmost disrespect.. We were told we had to pay a 20% gratuity because we were with a group but all of our orders were separate and we were all at different tables and we were there for a basketball tournament. On top of all of that we didn't even get our food within the time of us sitting there so we had to get our food to go. So I'm pretty sure that us receiving water and disrespect is not worth 20% gratuity! The manager did take off the 20% for that but that is not for the amount of disrespect that we felt while we were there.
All of this and they just didn't give me my money back. Gave me 30% off and a $25 gift card really! But, the 30% was only really the 20% gratuity we had to pay for being with a group and 4.50% interest for ordering. Not to mention the food was cold and mother in law did not even eat her sandwich because it was cold and not right. The sandwich alone was $15 something. For me and my family to experience such disrespect it is very unsettling when we are spending money in your establishment! No one should experience what we did that day!
翻译：我们在这个地方遇到了最糟糕的经历，所有这一切都发生在 2 月 12 日。不忙
女服务员给我们倒了杯水后，我们的家人给我们下了订单。订单包括肉类爱好者披萨和半份带薯条的鲁本三明治。订单已被接受并花了很长时间，以至于我们不得不下订单。我们不得不亲自去女服务员/经理那里找到订单的位置以及何时送达。女服务员非常粗鲁，不愿意合作或为给您带来的不便道歉。
发生了以下事件
- 在我们要求后，女服务员把吸管扔在桌子上。她给了我们三根吸管而不是四根。我们要了另一根吸管，她声称必须去厨房拿更多吸管，但她的围裙里有多余的吸管。在被告知她的围裙里有多余的吸管后，她把多余的吸管扔到桌子上。没有可用于儿童杯子的顶部，因为她说您刚刚用完那些杯子的顶部！另外，我岳母要盖子，她不知道我刚刚问过，并以非常粗鲁的方式告诉她“我已经说过我们没有儿童饮料的上衣”并且翻了个白眼
- 半个鲁本三明治不是鲁本。天气很冷，三明治里有油腻的薯条。三明治由火鸡肉、融化的瑞士奶酪和油腻的白色德克萨斯烤面包组成。 Reuben 由烤黑麦面包、俄罗斯或千种沙拉酱、瑞士奶酪、咸牛肉和酸菜组成。菜单上没有任何迹象表明这不是传统的鲁本三明治。
- 我们在她所在的另一张桌子之后下了订单。他们很快就得到了食物。他们吃完了他们的 3 个比萨饼、薯条和他们所有的东西，而我们还在等我们的。
—女服务员没有告诉我们订单有任何延误。她没有与我们沟通订单的状态。事实上，当我在下订单后大约 20 分钟第一次询问时，她粗鲁地说订单只是在 17 分钟前下的
--- 我们确实与一位经理交谈过，当她第一次过来时，她的态度非常粗鲁。我不得不向她说明她的声音有多大。感觉就像她想羞辱我们。
--- 当我们拿到食物时，她递给我们另外两个比萨饼和鲁本三明治。我们告诉她我们没有订购其他 2 个比萨饼，底部的比萨饼是我们的和鲁本三明治。她不得不打开所有 3 个盒子才能弄清楚哪一个是我们的。有人在我们之后 20 分钟点餐，那位女士向我们展示的那批 3 个比萨饼中就有比萨饼。
--- 所以，我想弄清楚我们在这个机构花了很多钱，只是为了让我们感觉自己像你的员工一样垃圾。我们受到了最不尊重的对待。我们被告知我们必须支付 20% 的小费，因为我们和一群人在一起，但我们所有的订单都是分开的，我们都在不同的桌子上，我们在那里参加篮球锦标赛。最重要的是，我们甚至没有在我们坐在那里的时间内得到食物，所以我们不得不把食物带走。所以我很确定我们收到水和不尊重不值得 20% 的小费！经理确实为此取消了 20%，但这并不是因为我们在那里时感受到的不尊重。
所有这一切，他们只是没有把钱还给我。真的给了我 30% 的折扣和一张 25 美元的礼品卡！但是，这 30% 实际上只是我们必须支付的 20% 的小费和 4.50% 的点餐利息。更不用说食物是冷的，婆婆甚至没有吃她的三明治，因为它是冷的而且不对。单是三明治就要 15 美元。对我和我的家人来说，当我们在你们的机构里花钱时，经历这样的不尊重是非常令人不安的！没有人应该经历我们那天的所作所为！
女服务员给我们倒了杯水后，我们的家人给我们下了订单。订单包括肉类爱好者披萨和半份带薯条的鲁本三明治。订单已被接受并花了很长时间，以至于我们不得不下订单。我们不得不亲自去女服务员/经理那里找到订单的位置以及何时送达。女服务员非常粗鲁，不愿意合作或为给您带来的不便道歉。
发生了以下事件
- 在我们要求后，女服务员把吸管扔在桌子上。她给了我们三根吸管而不是四根。我们要了另一根吸管，她声称必须去厨房拿更多吸管，但她的围裙里有多余的吸管。在被告知她的围裙里有多余的吸管后，她把多余的吸管扔到桌子上。没有可用于儿童杯子的顶部，因为她说您刚刚用完那些杯子的顶部！另外，我岳母要盖子，她不知道我刚刚问过，并以非常粗鲁的方式告诉她“我已经说过我们没有儿童饮料的上衣”并且翻了个白眼
- 半个鲁本三明治不是鲁本。天气很冷，三明治里有油腻的薯条。三明治由火鸡肉、融化的瑞士奶酪和油腻的白色德克萨斯烤面包组成。 Reuben 由烤黑麦面包、俄罗斯或千种沙拉酱、瑞士奶酪、咸牛肉和酸菜组成。菜单上没有任何迹象表明这不是传统的鲁本三明治。
- 我们在她所在的另一张桌子之后下了订单。他们很快就得到了食物。他们吃完了他们的 3 个比萨饼、薯条和他们所有的东西，而我们还在等我们的。
—女服务员没有告诉我们订单有任何延误。她没有与我们沟通订单的状态。事实上，当我在下订单后大约 20 分钟第一次询问时，她粗鲁地说订单只是在 17 分钟前下的
--- 我们确实与一位经理交谈过，当她第一次过来时，她的态度非常粗鲁。我不得不向她说明她的声音有多大。感觉就像她想羞辱我们。
--- 当我们拿到食物时，她递给我们另外两个比萨饼和鲁本三明治。我们告诉她我们没有订购其他 2 个比萨饼，底部的比萨饼是我们的和鲁本三明治。她不得不打开所有 3 个盒子才能弄清楚哪一个是我们的。有人在我们之后 20 分钟点餐，那位女士向我们展示的那批 3 个比萨饼中就有比萨饼。
--- 所以，我想弄清楚我们在这个机构花了很多钱，只是为了让我们感觉自己像你的员工一样垃圾。我们受到了最不尊重的对待。我们被告知我们必须支付 20% 的小费，因为我们和一群人在一起，但我们所有的订单都是分开的，我们都在不同的桌子上，我们在那里参加篮球锦标赛。最重要的是，我们甚至没有在我们坐在那里的时间内得到食物，所以我们不得不把食物带走。所以我很确定我们收到水和不尊重不值得 20% 的小费！经理确实为此取消了 20%，但这并不是因为我们在那里时感受到的不尊重。
所有这一切，他们只是没有把钱还给我。真的给了我 30% 的折扣和一张 25 美元的礼品卡！但是，这 30% 实际上只是我们必须支付的 20% 的小费和 4.50% 的点餐利息。更不用说食物是冷的，婆婆甚至没有吃她的三明治，因为它是冷的而且不对。单是三明治就要 15 美元。对我和我的家人来说，当我们在你们的机构里花钱时，经历这样的不尊重是非常令人不安的！没有人应该经历我们那天的所作所为！
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