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Rude and condecending manager
Mihaela M
Rude and condecending manager
Innlay Asia的点评
点评：I have been a loyal customer of the resturant since it opened and was very happy with the food and staff. That's until recently when they messed up the order and blamed it on the app. When called to ask what's happening as I was waiting for 1 hour I was told that they did not receive the order although the money were taken. Gave another order and was assured that it will reach me in 20 min. 1 hour later the order was at the door, with the driver asking for full price, no apology whatsoever. I called the restaurant and asked if they think its ok to let a customer wait for 2 hours for the delivery and not even offer a discount. When asked to talk with a manager I was told that they dont know where he is or when will be back. I asked to be called by the manager and also asked the lady over the phone to inform the driver of the 25% discount that she eventually said she can offer. Hung up the phone and few minutes later I get a call on land line( as I called the resturant from it). When answered, I get "gretted" with : what do you want from me? . No introduction, no nothing. When asked who it was, I was informed is Innlay and he is calling to tell me to pay the bill. I told him that as a manager you should introduce urself first, and he told me in an extremely sarcastic tone " thank you for that. I will be a CEO knowing how to talk from now on". Hearing the rudeness and condescending tone of a so called manager of an establishment that couldn't take responsibility for their own mistake, I decided to refuse the food. Such a pity that sometimes people don't know how to treat a customer.
翻译：自从这家餐厅开业以来，我一直是它的忠实顾客，对食物和员工非常满意。直到最近，他们搞乱了订单并将其归咎于应用程序。当我等了 1 个小时后打电话询问发生了什么事时，我被告知虽然钱被拿走了，但他们没有收到订单。又下了一份订单，并保证 20 分钟内会送达我。 1小时后订单送到门口，司机要求全价，没有任何道歉。我打电话给餐厅，问他们是否可以让顾客等两个小时才能送餐，甚至不提供折扣。当我被要求与经理交谈时，我被告知他们不知道他在哪里，也不知道他什么时候回来。我要求经理给我打电话，并通过电话要求那位女士告知司机她最终表示可以提供 25% 的折扣。挂断电话，几分钟后，我接到了固定电话的电话（因为我用它给餐厅打电话）。当得到答复时，我感到“遗憾”：你想从我这里得到什么？ 。没有介绍，什么也没有。当问到是谁时，我被告知是因莱，他打电话告诉我付帐。我告诉他，作为一名经理，你应该先自我介绍一下，他用极其讽刺的语气告诉我“谢谢你，从现在开始我将成为一名懂得说话的首席执行官”。听到一位无法为自己的错误承担责任的所谓经理的粗鲁和居高临下的语气，我决定拒绝提供食物。可惜有时人们不知道如何对待顾客。
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