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Terrible! Cold food and non-existent service
MuiFamily
Terrible! Cold food and non-existent service
Chart House Prime的点评
点评：Wow! Our experience was so bad I don't even know where to start! First, we had to wait over a half hour despite having reservations. We saw lots of empty tables so maybe it was a staffing issue? Once seated, our server apologized for the wait and then disappeared and we had to again wait to get our orders placed and get drinks. Our server seemed distracted and we thought maybe he had too many tables so we were patient, despite our hunger. They must not have turned on the heat yet because we had to wear our jackets due to the cold temp inside the dining room. We noticed we weren't the only ones with their jackets on, so it wasn't just us being wimpy. Then we again waited for quite a while after ordering only to find out that one of our orders wasn't available so we suggested a different fish as a replacement but the cook said "no." OK, maybe they were short-stocked, so my husband picked something else he didn't really want and we waited AGAIN. Our food finally arrived and it turns out the prime rib one of us ordered was overcooked, and his soup and Yorkshire pudding were cold too. Once that was righted we were finally able to eat but the waiter never came back to see if we needed refills and we had to hail another waiter to find him. To top it all off, when we got the bill we saw that they had charged us for the first prime rib that they had overcooked and we had to send back! The waiter's explanation for the mistake was sketchy. If you eat here, be sure to scrutinize your bill carefully. It took three hours overall with maybe a half hour of trying to enjoy our meal. It was not a nice dining experience. By the end, we were just laughing at how awful it all was. I don't know what was going on that night but we will NOT be returning. I've received better service at fast food restaurants. I can NOT recommend this restaurant. It's a shame because it's a good-looking place on the water and their cream of crab soup is delicious.
翻译：哇！我们的体验太糟糕了，我都不知道从哪里开始！首先，尽管我们预订了座位，我们还是等了半个多小时。我们看到很多空桌子，所以这可能是人手问题？入座后，我们的服务员向我们道了歉，然后就消失了，我们不得不再次等待下订单和喝饮料。我们的服务员似乎心不在焉，我们想也许他有太多桌子，所以尽管我们很饿，我们还是耐心等待。他们一定还没有打开暖气，因为餐厅里的温度很低，我们不得不穿上夹克。我们注意到，我们并不是唯一穿着夹克的人，所以这不仅仅是我们胆小。然后，我们再次等了很长时间，才发现我们的订单中有一份已经没有了，所以我们建议换一条鱼，但厨师说“不”。好吧，也许他们缺货了，所以我丈夫选了其他他不想要的东西，我们又等了一次。我们的菜终于端上来了，结果发现我们其中一人点的牛肋排煮得太过了，汤和约克郡布丁也凉了。问题解决后，我们终于可以吃了，但服务员再也没有回来看看我们是否需要续杯，我们不得不叫另一个服务员去找他。更糟糕的是，当我们拿到账单时，我们发现他们已经向我们收取了第一块煮得太过头的牛肋排的费用，我们不得不退回！服务员对这个错误的解释很模糊。如果你在这里吃饭，一定要仔细检查你的账单。我们总共花了三个小时，其中可能花了半个小时来享受这顿饭。这不是一次愉快的用餐体验。到最后，我们只是在笑这一切有多么糟糕。我不知道那天晚上发生了什么，但我们不会再来了。我在快餐店享受过更好的服务。我不推荐这家餐厅。这很遗憾，因为它是一个美丽的水上餐厅，他们的蟹肉奶油汤很美味。
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