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Rude, uninviting and unwelcoming staff
813annaaa
Rude, uninviting and unwelcoming staff
Barrio的点评
点评：We first dined at this establishment on 06 May 2025, arriving just before the kitchen closed. Despite the timing, the waiter went out of his way to help us choose quickly and ensured our order made it through. He and his colleague were professional, attentive, and genuinely pleasant. The food was excellent—memorable enough that we decided to return.
Unfortunately, our second visit was a complete contrast.
We arrived before 20:00 and were met with zero acknowledgment. No host, no greeting—we had to seek out a waiter ourselves. When we asked to be seated inside, we were ignored for a few minutes while the waiter casually busied himself. We weren’t shown to a table, just told in passing, “first table on the left.”
Once seated, we used the app to notify we were ready to order. Coffee arrived lukewarm. The food—not only disappointing, but unrecognisable compared to our previous visit, even though we ordered the exact same dishes. The Ragu was bland, the prawns and spaghetti overly oily, and the parmesan fries had the unmistakable texture of sitting too long under a heat lamp—rubbery cheese and burnt garlic oil included.
When I politely asked for a knife, the waiter snapped, “that’s not how we eat that here.” That response was entirely out of line. I didn’t ask for a culinary lecture—I asked for basic cutlery.
Staff body language was closed-off and unwelcoming. The inattentiveness and lack of professionalism was glaring. It felt less like dining and more like being dismissed and judged. The male staff, in particular, gave off a clear impression that we weren’t welcome, as though they were doing us a favor by letting us dine there.
We tip based on service, and we’re fair. But this time, no tip was asked for—probably because they knew they hadn’t earned one. Their attitude made it clear they thought they were above it.
The service was rude, irrational, and condescending. Based on this experience, I would not return, nor would I recommend this place to anyone.
Unfortunately, our second visit was a complete contrast.
We arrived before 20:00 and were met with zero acknowledgment. No host, no greeting—we had to seek out a waiter ourselves. When we asked to be seated inside, we were ignored for a few minutes while the waiter casually busied himself. We weren’t shown to a table, just told in passing, “first table on the left.”
Once seated, we used the app to notify we were ready to order. Coffee arrived lukewarm. The food—not only disappointing, but unrecognisable compared to our previous visit, even though we ordered the exact same dishes. The Ragu was bland, the prawns and spaghetti overly oily, and the parmesan fries had the unmistakable texture of sitting too long under a heat lamp—rubbery cheese and burnt garlic oil included.
When I politely asked for a knife, the waiter snapped, “that’s not how we eat that here.” That response was entirely out of line. I didn’t ask for a culinary lecture—I asked for basic cutlery.
Staff body language was closed-off and unwelcoming. The inattentiveness and lack of professionalism was glaring. It felt less like dining and more like being dismissed and judged. The male staff, in particular, gave off a clear impression that we weren’t welcome, as though they were doing us a favor by letting us dine there.
We tip based on service, and we’re fair. But this time, no tip was asked for—probably because they knew they hadn’t earned one. Their attitude made it clear they thought they were above it.
The service was rude, irrational, and condescending. Based on this experience, I would not return, nor would I recommend this place to anyone.
翻译：我们第一次在这家餐厅用餐是在2025年5月6日，刚好赶在厨房关门前到达。尽管时间紧迫，服务员还是不辞辛劳地帮我们快速选好菜品，确保我们的订单顺利送达。他和他的同事专业、细心，而且真诚友好。食物非常美味，令人难忘，我们决定再次光临。
可惜的是，我们第二次的用餐体验却截然不同。
我们晚上8点前到达，却没有受到任何接待。没有主人，没有问候——我们不得不自己去找服务员。当我们要求在里面就座时，服务员漫不经心地忙了几分钟，却对我们置之不理。服务员没有带我们到餐桌旁，只是顺便说了一句：“左边第一张桌子。”
入座后，我们用应用程序通知可以点餐了。咖啡端上来时还是温的。食物——不仅令人失望，而且与我们上次的用餐体验相比，简直判若两人，尽管我们点的菜一模一样。肉酱味道寡淡，虾和意大利面油腻腻的，帕玛森薯条的口感明显像是在烤灯下烤了太久——还有嚼劲十足的奶酪和烧焦的蒜油。
我礼貌地要了一把刀，服务员厉声说道：“我们这里不是这么吃的。” 这反应太过分了。我没要求他们给我上烹饪课——我要求的是基本的餐具。
员工的肢体语言显得很封闭，很不热情。他们的漫不经心和缺乏专业精神非常明显。感觉不像是在用餐，更像是被冷落和评判。尤其是男员工，他们明显地给人一种不受欢迎的感觉，好像他们让我们在这里用餐是在帮我们一个忙。
我们根据服务给小费，而且我们很公平。但这次，他们没有要求小费——可能是因为他们知道自己不值得。他们的态度表明，他们自以为高人一等。
服务粗鲁、不讲道理，而且傲慢无礼。基于这次经历，我不会再来，也不会向任何人推荐这个地方。
可惜的是，我们第二次的用餐体验却截然不同。
我们晚上8点前到达，却没有受到任何接待。没有主人，没有问候——我们不得不自己去找服务员。当我们要求在里面就座时，服务员漫不经心地忙了几分钟，却对我们置之不理。服务员没有带我们到餐桌旁，只是顺便说了一句：“左边第一张桌子。”
入座后，我们用应用程序通知可以点餐了。咖啡端上来时还是温的。食物——不仅令人失望，而且与我们上次的用餐体验相比，简直判若两人，尽管我们点的菜一模一样。肉酱味道寡淡，虾和意大利面油腻腻的，帕玛森薯条的口感明显像是在烤灯下烤了太久——还有嚼劲十足的奶酪和烧焦的蒜油。
我礼貌地要了一把刀，服务员厉声说道：“我们这里不是这么吃的。” 这反应太过分了。我没要求他们给我上烹饪课——我要求的是基本的餐具。
员工的肢体语言显得很封闭，很不热情。他们的漫不经心和缺乏专业精神非常明显。感觉不像是在用餐，更像是被冷落和评判。尤其是男员工，他们明显地给人一种不受欢迎的感觉，好像他们让我们在这里用餐是在帮我们一个忙。
我们根据服务给小费，而且我们很公平。但这次，他们没有要求小费——可能是因为他们知道自己不值得。他们的态度表明，他们自以为高人一等。
服务粗鲁、不讲道理，而且傲慢无礼。基于这次经历，我不会再来，也不会向任何人推荐这个地方。
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