点评:Extremely awful and I would seriously not recommend everyone. Conscious that I am writing this in raw anger, but I was supposed to be picked up today (I.e. an hour ago) for a Macchu Picchu tour. My hotel pick up was confirmed. I called 3 times, WhatsApp messaged 3 times, no response no answer. And lo and behold TripAdvisor has no international calling number for emergencies. What a wasted trip to Cusco. Eventually I managed to use the app Rebtel to call TripAdvisor (which was expensive), and I’m hoping a full refund + compensation is coming my way. Never ever ever, book with this company. The customer service agent at TripAdvisor told me that they did it with another client a week before my incident.
I don’t think I can convey in message form just how upset I am. I waited outside in the cold for an hour, and watched as everyone else went off on their excursion. So sad, and so utterly disappointing.
翻译:非常糟糕,我真的不会向所有人推荐。意识到我在愤怒中写下这篇文章,但我应该在今天(即一小时前)被接去参加马丘比丘之旅。我的酒店接载已确认。我打了3次电话,发了3次WhatsApp消息,没有任何回应。你瞧,TripAdvisor 没有用于紧急情况的国际电话号码。库斯科之旅真是浪费了。最终我设法使用 Rebtel 应用程序致电 TripAdvisor(价格昂贵),我希望能获得全额退款+补偿。永远不要通过这家公司预订。 TripAdvisor 的客户服务代理告诉我,在我事件发生前一周,他们曾与另一位客户合作过。
我想我无法以消息的形式表达我有多沮丧。我在寒冷的天气里等了一个小时,看着其他人都出去旅行了。如此悲伤,如此彻底令人失望。