The customer service is very excellent and they will help call a taxi for you. They will even help bring your bags out. We even met the manager and he is a super nice guy. The room (which is really a suite) is spacious and includes many amenities such as a refrigerator and a microwave. The location is excellent, it is a 5 minute walk to the nearest subway station and also really close to downtown Gangnam. I really felt comfortable and I will stay there again on my next visit to Seoul.