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Bad Service
Hamad85bh
Bad Service
Sushi Library的点评
点评：We went for Lunch at around 3pm on Saturday 22nd February 2025 to the Juffair Square branch of Sushi Library. We were shocked tk experience one of the worst service ever. We were the first to sit outside during that time (inside were maybe 3 tables occupied) and have made simple orders of Sushi and noodles.
One of the Sushi delivered was wrong and we had to return it. After waiting for more than 30 mins, nothing was delivered from the kitchen, whereas the third table that came after us had all their cooked food delivered. When we asked the waitress (Filipino lady wearing blue top) she said it is coming and when we asked the chef infront of her, it appears he did not even start preparing our order. The waitress prioritized the order of the third table (4 persons that came after us) and ignored our order. She did not apologize and when we told her we would like to cancel, she shouted at the chef just cancel and don't cook.
We are surprised that this franchise would have such a bad service and treat customers this way. Even the second table that came after us were disappointed and said to us that another waiter told then they only have 2 staff working in the kitchen, which is very strange for a restaurant with more than 30 tables. Now even with that, why did the waitress serve the other customers their food first, even though she took their orders after us (we saw her noting it down, so they did not pre-order).
In short, we did not get an apology or an explanation why the waitress prioritized the order of third table (all of their dishes were cooked items) and not bother to convince us to stay or offer us anything.
Without getting out food made, we then left and had a wonderful lunch at another Japanese restaurant named "Katana Tori" which is located on the opposite side of this restaurant in Juffair Square. It took Katana Tori less than 10 mins to deliver our food, even though they had only 1 guy at the Sushi bar and also had other customers.
One of the Sushi delivered was wrong and we had to return it. After waiting for more than 30 mins, nothing was delivered from the kitchen, whereas the third table that came after us had all their cooked food delivered. When we asked the waitress (Filipino lady wearing blue top) she said it is coming and when we asked the chef infront of her, it appears he did not even start preparing our order. The waitress prioritized the order of the third table (4 persons that came after us) and ignored our order. She did not apologize and when we told her we would like to cancel, she shouted at the chef just cancel and don't cook.
We are surprised that this franchise would have such a bad service and treat customers this way. Even the second table that came after us were disappointed and said to us that another waiter told then they only have 2 staff working in the kitchen, which is very strange for a restaurant with more than 30 tables. Now even with that, why did the waitress serve the other customers their food first, even though she took their orders after us (we saw her noting it down, so they did not pre-order).
In short, we did not get an apology or an explanation why the waitress prioritized the order of third table (all of their dishes were cooked items) and not bother to convince us to stay or offer us anything.
Without getting out food made, we then left and had a wonderful lunch at another Japanese restaurant named "Katana Tori" which is located on the opposite side of this restaurant in Juffair Square. It took Katana Tori less than 10 mins to deliver our food, even though they had only 1 guy at the Sushi bar and also had other customers.
翻译：2025 年 2 月 22 日星期六下午 3 点左右，我们去 Sushi Library 的 Juffair Square 分店吃午餐。我们很震惊，体验到了有史以来最糟糕的服务之一。我们是当时第一批坐在外面的人（里面大概有 3 张桌子有人），点了简单的寿司和面条。
送来的寿司中有一个是错的，我们不得不退货。等了 30 多分钟，厨房什么都没送来，而我们后面的第三张桌子已经把他们煮好的食物都送来了。当我们问女服务员（穿着蓝色上衣的菲律宾女士）时，她说食物正在送来，当我们问她前面的厨师时，他似乎甚至没有开始准备我们的订单。女服务员优先考虑第三张桌子（在我们后面来的 4 个人）的订单，忽略了我们的订单。她没有道歉，当我们告诉她我们想取消时，她对厨师大喊，只要取消就行，不要做饭。
我们很惊讶这家连锁店的服务如此糟糕，竟然如此对待顾客。甚至连在我们之后的第二桌客人都感到失望，并告诉我们，另一位服务员告诉他们，厨房里只有 2 名员工，这对于一家拥有 30 多张桌子的餐厅来说非常奇怪。现在，即使如此，为什么女服务员先为其他顾客上菜，即使她在我们之后才为他们点菜（我们看到她记下了，所以他们没有提前点菜）。
简而言之，我们没有得到道歉或解释，为什么女服务员优先为第三桌客人点菜（他们的所有菜都是熟食），也没有费心说服我们留下来或给我们提供任何东西。
没有把做好的食物拿出来，我们就离开了，在另一家名为“Katana Tori”的日本餐厅享用了一顿美味的午餐，这家餐厅位于这家餐厅的对面，位于 Juffair 广场。Katana Tori 不到 10 分钟就把食物送到了我们的手中，尽管寿司吧只有 1 名服务员，还有其他顾客。
送来的寿司中有一个是错的，我们不得不退货。等了 30 多分钟，厨房什么都没送来，而我们后面的第三张桌子已经把他们煮好的食物都送来了。当我们问女服务员（穿着蓝色上衣的菲律宾女士）时，她说食物正在送来，当我们问她前面的厨师时，他似乎甚至没有开始准备我们的订单。女服务员优先考虑第三张桌子（在我们后面来的 4 个人）的订单，忽略了我们的订单。她没有道歉，当我们告诉她我们想取消时，她对厨师大喊，只要取消就行，不要做饭。
我们很惊讶这家连锁店的服务如此糟糕，竟然如此对待顾客。甚至连在我们之后的第二桌客人都感到失望，并告诉我们，另一位服务员告诉他们，厨房里只有 2 名员工，这对于一家拥有 30 多张桌子的餐厅来说非常奇怪。现在，即使如此，为什么女服务员先为其他顾客上菜，即使她在我们之后才为他们点菜（我们看到她记下了，所以他们没有提前点菜）。
简而言之，我们没有得到道歉或解释，为什么女服务员优先为第三桌客人点菜（他们的所有菜都是熟食），也没有费心说服我们留下来或给我们提供任何东西。
没有把做好的食物拿出来，我们就离开了，在另一家名为“Katana Tori”的日本餐厅享用了一顿美味的午餐，这家餐厅位于这家餐厅的对面，位于 Juffair 广场。Katana Tori 不到 10 分钟就把食物送到了我们的手中，尽管寿司吧只有 1 名服务员，还有其他顾客。
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