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Exceptional management skills
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Exceptional management skills
McDonald's的点评
点评：
The 2 of us visited with another family member, and we ordered food from the kiosk with the assistance of one of the staff members. We ordered 3 x burger meals but unfortunately, the kiosk card machine wasnt working, so we were instructed to pay at the counter, which we did.
When the food arrived, only 2 meals arrived, and we asked where the 3rd meal was and were told we had only paid for 2!
The other family member was extremely distressed with this fault and became agitated and expressed this anger to the staff member.
What was surprising was that the family member called him an "ullu ka pattha," to which he only laughed.
The manager, Amna, was exceptionally brilliant at calming our family member and offered ice cream as compensation for the mistake made. Anna was brilliant till the end . Yes, the staff member made a mistake, but it was dealt either so amazingly well. Thanks you, Amna !!!
The 2 of us visited with another family member, and we ordered food from the kiosk with the assistance of one of the staff members. We ordered 3 x burger meals but unfortunately, the kiosk card machine wasnt working, so we were instructed to pay at the counter, which we did.
When the food arrived, only 2 meals arrived, and we asked where the 3rd meal was and were told we had only paid for 2!
The other family member was extremely distressed with this fault and became agitated and expressed this anger to the staff member.
What was surprising was that the family member called him an "ullu ka pattha," to which he only laughed.
The manager, Amna, was exceptionally brilliant at calming our family member and offered ice cream as compensation for the mistake made. Anna was brilliant till the end . Yes, the staff member made a mistake, but it was dealt either so amazingly well. Thanks you, Amna !!!
翻译：
我们两个人拜访了另一位家庭成员，我们在其中一名工作人员的帮助下从售货亭订购了食物。我们点了 3 份汉堡餐，但不幸的是，售货亭刷卡机坏了，所以我们被指示在柜台付款，我们照做了。
当食物到达时，只有 2 顿饭到了，我们问第 3 顿饭在哪里，并被告知我们只付了 2 顿饭！
另一名家属对此痛心不已，情绪激动，向工作人员表达了这种愤怒。
令人惊讶的是，家人称他为“ullu ka pattha”，他只是笑了笑。
经理 Amna 在安抚我们的家人方面非常出色，并提供冰淇淋作为对所犯错误的补偿。安娜直到最后都很出色。是的，工作人员犯了一个错误，但处理得非常好。谢谢你，阿姆娜！
我们两个人拜访了另一位家庭成员，我们在其中一名工作人员的帮助下从售货亭订购了食物。我们点了 3 份汉堡餐，但不幸的是，售货亭刷卡机坏了，所以我们被指示在柜台付款，我们照做了。
当食物到达时，只有 2 顿饭到了，我们问第 3 顿饭在哪里，并被告知我们只付了 2 顿饭！
另一名家属对此痛心不已，情绪激动，向工作人员表达了这种愤怒。
令人惊讶的是，家人称他为“ullu ka pattha”，他只是笑了笑。
经理 Amna 在安抚我们的家人方面非常出色，并提供冰淇淋作为对所犯错误的补偿。安娜直到最后都很出色。是的，工作人员犯了一个错误，但处理得非常好。谢谢你，阿姆娜！
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