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No respect to foreigners!
Urban Hotel的点评
点评：Honestly ,very poor service. They can not speak all languages that mention on their web page. I tried to communicate with them in English but the staff there didn’t speak English so she used Russian but my Russian communication was not enough to communicate. Staff of this hotel can change their opinion immediately and do not care about you and yet they are ready to blame you and argue with you instead of solving the problem! There was a problem transferring money from my account. I have tried many ways as they asked for. But the problem with their system. Manager didn’t want to understand and did not provide Mastercard as she promised instead demanded me to pay in cash and demanded to give my passport. I have lost my cash at the airport but I have reserved a room and add my card to pay but the money was not taken from the hotel I did not know why? I was interred my bank account for online payment for staying one night at that hotel and even I left a note and even texted with the manager throughout email before leaving my country but she said nothing about the payment. I was confused when I saw the my booking payments at the hotel. I explained my situation and asked to give me time to transfer but it was very difficult to transfer money the hotel’s account.After trying 4 hours I initially transferred money to managers local bank account given by one man who even doesn’t work there came to the hotel as a Translator! Her attitude was childish and whatever I asked he said I do not know then why he even was there if he was unable to explain the situation. He kept said the manager has a problem. It was crazy night. Even the money sent the manager did not respond me when I sent her the receipt to her email and even in the morning when I asked my all deposited money back she could not wanted to give it back immediately! This was the worst service ever I have faced with! Manager can’t handle the problem. Very rude staff! Irresponsible for their job! Regretted visiting there! They can’t provide quality service. Staying there was stressful. They don’t even care to say bad anything about you using Russian language!
But breakfast was good and the room was clean but there were three beds which was totally different from the room that I chose.
I do not recommend for basically foreigners to stay at this hotel because if you got a problem instead of solving it staff can demand you leave the hotel in the middle of the nigh even you add your card to their site and all of your ID. They do not give you a chance or can not tell you in advance. They cancelled my booking from the site Agoda thus I left the review here!
But breakfast was good and the room was clean but there were three beds which was totally different from the room that I chose.
I do not recommend for basically foreigners to stay at this hotel because if you got a problem instead of solving it staff can demand you leave the hotel in the middle of the nigh even you add your card to their site and all of your ID. They do not give you a chance or can not tell you in advance. They cancelled my booking from the site Agoda thus I left the review here!
翻译：老实说，服务非常差。他们无法说其网页上提到的所有语言。我尝试用英语与他们交流，但那里的工作人员不会说英语，所以她用俄语，但我的俄语交流不足以沟通。这家酒店的工作人员可以立即改变他们的意见并且不关心你，但他们准备责备你并与你争论而不是解决问题！从我的帐户转帐时出现问题。我按照他们的要求尝试了很多方法。但他们的系统有问题。经理不想理解，也没有像她承诺的那样提供万事达卡，而是要求我支付现金并要求我提供护照。我在机场丢了现金，但我已经预订了房间并添加了我的卡来付款，但钱没有从酒店取走，我不知道为什么？我被埋葬了我的银行账户，用于在线支付在该酒店住一晚的费用，甚至我还留了一张纸条，甚至在离开我的国家之前通过电子邮件与经理发短信，但她对付款只字不提。当我看到我在酒店的预订付款时，我很困惑。我解释了我的情况并要求给我时间转账，但是很难将钱转入酒店的帐户。尝试了 4 个小时后，我最初将钱转入经理的当地银行帐户，该帐户是由一名甚至不在酒店工作的男子提供的。酒店当翻译！她的态度很幼稚，无论我问什么，他都说，如果他无法解释情况，我不知道他为什么会在那里。他一直说经理有问题。这是一个疯狂的夜晚。当我将收据发送到她的电子邮件时，即使发送的钱经理也没有回复我，甚至在早上当我要求退还我所有存入的钱时，她也不想立即退还！这是我遇到过的最糟糕的服务！经理无法处理这个问题。非常粗鲁的工作人员！对自己的工作不负责任！后悔去那里了！他们无法提供优质的服务。呆在那里很有压力。他们甚至不愿意用俄语说你的坏话！
但是早餐很好，房间很干净，但是有三张床，和我选择的房间完全不同。
我不建议外国人入住这家酒店，因为如果你遇到问题而不是解决它，工作人员可能会要求你在半夜离开酒店，即使你将你的卡和所有身份证件添加到他们的网站上。他们不给你机会或者不能提前告诉你。他们取消了我在 Agoda 网站上的预订，因此我在这里留下了评论！
但是早餐很好，房间很干净，但是有三张床，和我选择的房间完全不同。
我不建议外国人入住这家酒店，因为如果你遇到问题而不是解决它，工作人员可能会要求你在半夜离开酒店，即使你将你的卡和所有身份证件添加到他们的网站上。他们不给你机会或者不能提前告诉你。他们取消了我在 Agoda 网站上的预订，因此我在这里留下了评论！
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