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Ask for an Itemized Bill!
Lynn H
Ask for an Itemized Bill!
Burrito Jalisco的点评
点评：We have been going here for years, and the food and service has usually been pretty good. The food did not disappoint. What I have found the last couple times I’ve come is how it has become more about how to hike prices than about good honest service. One waiter the last time we were here talked members at our table into ordering the larger drink and another into a second one. This time, when the bill came to our table of 5, it was on a charge card screen with no itemized bill. My sister was in the middle of putting food into take home containers. The waitress stood there holding the credit card screen in front of her. My sister took the screen, added a 25 percent tip, then returned it to the waitress. She commented at how expensive it was and we figured out a tip must have been previously added. We eventually went up to our waitress to ask about this and she said it may have been when asked if a tip was already added. She did not come back on her own to tell us this information. We asked for the extra tip to be removed and an itemized bill. When she returned, I asked how large a group before tips are automatically added. She said when there are more than 5 people. We had a group of five, so normally it would not have been added automatically. The table next to us was also given a scree to sign without an itemized bill. For the waiter/waitress to stand there while you figure out the bill, to me, is quite rude. With the deceptive practices we have seen the last couple of times coming here, looks like we need to find another place to frequent.
翻译：我们来这里已经很多年了，这里的食物和服务通常都很不错。食物没有让人失望。最近几次来这里，我发现这里更多的是提高价格，而不是提供诚实的服务。上次我们来这里的时候，一位服务员劝说我们桌上的客人点一杯大杯的饮料，另一位客人点第二杯。这一次，当我们 5 个人的桌子上结账时，账单是在信用卡屏幕上，没有分项账单。我姐姐正在把食物放进外卖盒里。女服务员站在那里，手里拿着信用卡屏幕。我姐姐拿起屏幕，加了 25% 的小费，然后还给了女服务员。她说这太贵了，我们想通了，一定是之前加了小费。我们最终走到女服务员面前询问这件事，当被问到是否已经加了小费时，她说可能是已经加了小费。她没有自己回来告诉我们这个信息。我们要求取消额外的小费并列出分项账单。她回来后，我问她，要多少人才能自动添加小费。她说，要超过 5 个人才能添加小费。我们当时是 5 人一组，所以通常不会自动添加小费。我们旁边的桌子也收到了一张纸条，上面没有分项账单。在我看来，服务员站在那里等你结账，这很不礼貌。考虑到我们最近几次来这里时看到的欺骗行为，看来我们需要找另一个地方常去。
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