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Fun evening ruined by bad managent
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Fun evening ruined by bad managent
Seasons 52的点评
点评：We had an unfortunate, but minor in the grand scheme of things, experience, that was made horribly worse by the inept customer management skills of manager Will. We had ordered cocktails, then later appetizers and mains. We, like most folk I believe, like to have their cocktails prior to their meals. After 15 minutes, our apps were brought to our table, before our cocktails were served. We asked out charming waiter Michael, who was nothing but gracious, if we could speak to the manager.
About ten minutes later, Will arrived at our table (donning a chip clip in his hair !) with the most insincere of apologies. He was dripping attitude that said « I just don’t care ». He tried to explain that most people want their food before their drinks (huh?) as if we were in the wrong, then said they had a large party they were dealing with (obviously more important than us and the rest of the guests). We finally had to insist that he leave the table, that it would have been better if he never came over. He left with a « Have a good night » with his back to us, basically saying « @&$ you ».
A few minutes later, Jonathan the bar manager came to our table and graciously and properly dealt with our situation. The customer management skills of Jonathan was exemplary ; Will’s: nonexistent.
Our food on the whole was very good.
About ten minutes later, Will arrived at our table (donning a chip clip in his hair !) with the most insincere of apologies. He was dripping attitude that said « I just don’t care ». He tried to explain that most people want their food before their drinks (huh?) as if we were in the wrong, then said they had a large party they were dealing with (obviously more important than us and the rest of the guests). We finally had to insist that he leave the table, that it would have been better if he never came over. He left with a « Have a good night » with his back to us, basically saying « @&$ you ».
A few minutes later, Jonathan the bar manager came to our table and graciously and properly dealt with our situation. The customer management skills of Jonathan was exemplary ; Will’s: nonexistent.
Our food on the whole was very good.
翻译：我们有一个不幸的，但在宏伟的计划中是次要的，经验，经理威尔无能的客户管理技能使情况变得更糟。我们点了鸡尾酒，然后点了开胃菜和主菜。我们和我相信的大多数人一样，喜欢在用餐前喝鸡尾酒。 15 分钟后，在我们的鸡尾酒上桌之前，我们的应用程序被带到了我们的餐桌上。我们问了迷人的服务员迈克尔，他很亲切，如果我们可以和经理谈谈。
大约十分钟后，Will 带着最不真诚的道歉来到我们的餐桌旁（头发上夹着一个芯片夹！）。他的态度很糟糕，说“我只是不在乎”。他试图解释说大多数人在喝酒之前想要食物（嗯？），就好像我们错了一样，然后说他们正在举办一个大型派对（显然比我们和其他客人更重要）。我们最后不得不坚持让他离开桌子，如果他不过来会更好。他背对着我们说了一句“祝你晚安”，基本上是在说“@&$你”。
几分钟后，酒吧经理乔纳森来到我们的餐桌旁，亲切而妥善地处理了我们的情况。乔纳森的客户管理技巧堪称典范；威尔：不存在。
我们的食物总体上非常好。
大约十分钟后，Will 带着最不真诚的道歉来到我们的餐桌旁（头发上夹着一个芯片夹！）。他的态度很糟糕，说“我只是不在乎”。他试图解释说大多数人在喝酒之前想要食物（嗯？），就好像我们错了一样，然后说他们正在举办一个大型派对（显然比我们和其他客人更重要）。我们最后不得不坚持让他离开桌子，如果他不过来会更好。他背对着我们说了一句“祝你晚安”，基本上是在说“@&$你”。
几分钟后，酒吧经理乔纳森来到我们的餐桌旁，亲切而妥善地处理了我们的情况。乔纳森的客户管理技巧堪称典范；威尔：不存在。
我们的食物总体上非常好。
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