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Poor quality food, rushed with 3 courses in 30 mins and ‘offish’ server
LindaBeckenham
Poor quality food, rushed with 3 courses in 30 mins and ‘offish’ server
Cafe Murano的点评
点评：This was our second visit to Cafe Murano; we came here previously summer 2023. This time we arrived around 20.30 on a Sunday and it was pretty quiet as it was stormy weather. My husband placed the order for 2 appetisers and 2 mains and when the server asked him if he wanted all the food together he said no, he wanted the starters and then the salad with the lasagne. A few minutes later the server brought out bread and oil/ balsamic and whist we were eating this she brought out the appetisers, which were quite nice. Whilst we were eating that she brought out the mains and then the ‘chef’ closed the kitchen down whilst we were eating and sat on the customer side of the bar. The pizza i ordered was really greasy; either they fry the base first or they put butter on the base but having lived in Italy, this is not how the Italians do their pizzas as their food is really healthy. When the server came over I asked for a box as I felt quite sick eating so quickly and then I mentioned the meal had felt really rushed. She said sorry but she tried to space it out and my husband asked her what time they closed. The server said 9pm and I said if we’d realised (as I mentioned websites said it stayed open later) we might have given it a miss and she said “yes we’ve tried to change it on the website but can’t do it” and just walked off. So when she came back to do the credit card (by which time lights were being switched off as it was about 21.15) she never said a word as she picks up the credit card ……so now assuming she’s being ‘offish’ as she’s not expecting a ‘massive’ tip……….. we did leave a tip but asked if we wanted a receipt and brought it and walked off without saying anything and my husband said “have a good evening” so she felt obliged to respond. What is disgusting is the concept that she was ONLY being polite and nice for the tip and not because she works in Customer Service job!! Suffice to say …….WILL NOT BE COMING BACK
翻译：这是我们第二次来 Cafe Murano；我们之前在 2023 年夏天来过这里。这次我们在周日 20:30 左右到达，因为天气暴风雨，所以很安静。我丈夫点了 2 份开胃菜和 2 份主菜，当服务员问他是否要把所有的食物放在一起时，他说不，他想要开胃菜，然后是沙拉和千层面。几分钟后，服务员端上了面包和油/香醋，当我们吃这些的时候，她端上了开胃菜，味道相当不错。当我们吃饭的时候，她端上了主菜，然后“厨师”在我们吃饭的时候关上了厨房，坐在吧台的顾客那边。我点的披萨真的很油腻；他们要么先煎饼底，要么在饼底上涂黄油，但我住在意大利，意大利人不会这样做披萨，因为他们的食物真的很健康。当服务员过来时，我要了一个盒子，因为吃得太快让我感觉很不舒服，然后我提到这顿饭吃得太匆忙了。她说对不起，但她试图把时间拉长，我丈夫问她他们什么时候关门。服务员说是晚上 9 点，我说如果我们意识到了（正如我提到的网站上说它营业到更晚），我们可能会错过它，她说“是的，我们试图在网站上更改，但做不到”，然后就走开了。所以当她回来刷信用卡时（那时灯已经关了，大约是 21.15），她拿起信用卡时一句话也没说……所以现在假设她很“冷淡”，因为她没有期待“巨额”小费…………我们确实留下了小费，但问我们是否需要收据，然后拿了收据，什么也没说就走了，我丈夫说“祝你晚上愉快”，所以她觉得有义务回应。令人恶心的是，她只是为了小费才表现得彬彬有礼，而不是因为她从事客户服务工作！！可以说……不会再来了
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