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Worst experience ever
Hampton Inn & Suites Orlando-North/Altamonte Springs的点评
点评：If you want to see a display of the worst customer service I have ever come across please go visit Daisy and the other little snotty nosed front desk chick working with her at this hotel. I made a reservation for 17-19th November, for my husband and my son who were there for a volleyball competition. I had booked it under my family and friends rate, totally unaware that I, as the reward holder needed to be there in order to get the room at the discounted rate. My husband called me to tell me that Daisy was cancelling his stay due to the fact I was not with them. My husband has stayed at other Hilton properties without me, using my family and friends rate before and tried to explain this to Daisy, I asked to speak with Daisy she was not willing to get on the phone with me to explain the situation, so I overheard my husband and her conversation. There were definite undertones of racism and she ended it screaming as my husband to get out of her hotel and proceeded to tell him she was gonna call the police, which she did in fact do, all the while accusing him of fraudulent activity by trying to stay at the hotel under the discounted rate!!! At this point I called the front desk and asked to speak with Daisy who refused, I then asked the girl I was speaking with to explain to me what was going on, she told me that they were cancelling his reservation that she no longer wanted to speak with me about the situation and told me she was now going to hang up, which she promptly did. This was a genuine mistake which could have been handled in a million different better ways than the way Daisy handled it. I will be calling the general manager in the morning to discuss this situation, and I will pray for Daisy that whatever she may be going thru in her personal life, she should leave it at the door and not take her issues out on patrons of the hotel.
A simple “I am so sorry sir, but I do have to abide by my rules, I wish there was something I could do for you but my hands are tied” or anything along those lines would have perhaps been a more appropriate route to take. Daisy you really should get into a different profession, you lack even the basics of customer service!!
A simple “I am so sorry sir, but I do have to abide by my rules, I wish there was something I could do for you but my hands are tied” or anything along those lines would have perhaps been a more appropriate route to take. Daisy you really should get into a different profession, you lack even the basics of customer service!!
翻译：如果你想看看我遇到过的最糟糕的客户服务，请去拜访黛西和另一个在这家酒店与她一起工作的流鼻涕的前台小妞。我为参加排球比赛的丈夫和儿子预订了 11 月 17 日至 19 日的房间。我是按照家人和朋友的价格预订的，完全没有意识到我作为奖励持有者需要在那里才能以折扣价获得房间。我丈夫打电话告诉我，黛西要取消他的住宿，因为我不在他们身边。我的丈夫在没有我的情况下住在其他希尔顿酒店，以前使用我的家人和朋友的价格，并试图向黛西解释这一点，我要求与黛西交谈，她不愿意和我打电话解释情况，所以我无意中听到了我丈夫和她的谈话。确实有种族主义的意味，当我丈夫离开她的酒店时，她尖叫着结束了，然后告诉他她要报警，事实上她确实这样做了，同时指责他试图进行欺诈活动。以折扣价入住酒店！此时我打电话给前台并要求与黛西交谈，但黛西拒绝了，然后我要求与我交谈的女孩向我解释发生了什么事，她告诉我他们正在取消他的预订，她不再想了和我谈谈情况，并告诉我她现在要挂断电话，她很快就挂了电话。这是一个真正的错误，可以用一百万种比黛西更好的方式来处理。早上我会打电话给总经理讨论这个情况，我会为黛西祈祷，无论她在个人生活中遇到什么，她都应该把它留在门口，而不是将她的问题发泄在顾客身上。酒店。
一个简单的“我很抱歉先生，但我必须遵守我的规则，我希望能为您做点什么，但我的双手被束缚”或类似的任何内容可能是更合适的路线。黛西，你真的应该进入一个不同的职业，你甚至缺乏基本的客户服务！
一个简单的“我很抱歉先生，但我必须遵守我的规则，我希望能为您做点什么，但我的双手被束缚”或类似的任何内容可能是更合适的路线。黛西，你真的应该进入一个不同的职业，你甚至缺乏基本的客户服务！
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