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Disappointing Service Experience
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Disappointing Service Experience
Old Place Restaurant的点评
点评：Today I visited Old Place at 29983 Mulholland HWY, Agoura Hills, CA 91301
on 6/22 with my family around 3pm to celebrate my BD. This is one of those places that you order and when the food is ready you go to the window to pick up. I was looking forward to have a pleasant time and dinner. The ambiance is nice, and the food smelled and tasted delicious as always. However, my experience was significantly marred by the gentleman who was helping at the window “unfortunately I didn’t get his name”.
I needed some mustard and when I went to the window and ask the gentleman, he acted like he didn’t understand or hear me so I asked him for the second time and finally the third time he responded in a very rude manner that they do not have mustard.
Well this wasn’t our first time there. We have been going there for years with my husband so I knew they have mustard. When I returned to our table my sister asked me if I got the mustard and I explained to her what had happened. Then she decided to go and ask again. Well the gentleman said the same thing to my sister and then another lady who heard the conversation apologized to my sister and said she will go to the back to bring her some. When you spend about $200 and the tip of 18% is included in the bill, this is the least one should expect.
It’s disappointing to encounter such behavior when dining out, as it overshadowed the quality of the food and the restaurant's otherwise pleasant environment. However I would like to thank the lady “again we didn’t get her name” who went above and beyond for the excellent service.
I hope the management will take this feedback seriously and provide further training to the gentleman to ensure better service in the future. Great food deserves great service.
on 6/22 with my family around 3pm to celebrate my BD. This is one of those places that you order and when the food is ready you go to the window to pick up. I was looking forward to have a pleasant time and dinner. The ambiance is nice, and the food smelled and tasted delicious as always. However, my experience was significantly marred by the gentleman who was helping at the window “unfortunately I didn’t get his name”.
I needed some mustard and when I went to the window and ask the gentleman, he acted like he didn’t understand or hear me so I asked him for the second time and finally the third time he responded in a very rude manner that they do not have mustard.
Well this wasn’t our first time there. We have been going there for years with my husband so I knew they have mustard. When I returned to our table my sister asked me if I got the mustard and I explained to her what had happened. Then she decided to go and ask again. Well the gentleman said the same thing to my sister and then another lady who heard the conversation apologized to my sister and said she will go to the back to bring her some. When you spend about $200 and the tip of 18% is included in the bill, this is the least one should expect.
It’s disappointing to encounter such behavior when dining out, as it overshadowed the quality of the food and the restaurant's otherwise pleasant environment. However I would like to thank the lady “again we didn’t get her name” who went above and beyond for the excellent service.
I hope the management will take this feedback seriously and provide further training to the gentleman to ensure better service in the future. Great food deserves great service.
翻译：今天 6 月 22 日下午 3 点左右，我和家人来到位于 29983 Mulholland HWY, Agoura Hills, CA 91301 的 Old Place 庆祝我的生日。这是那种你点餐然后食物准备好后去窗口取餐的地方。我期待着度过愉快的晚餐时光。氛围很好，食物闻起来和尝起来都像往常一样美味。然而，我的用餐体验被那位在窗口帮忙的绅士严重破坏了，“不幸的是，我不知道他的名字”。
我需要一些芥末，当我走到窗口问那位绅士时，他表现得好像他不明白或听不到我的话，所以我第二次问他，最后第三次他非常粗鲁地回答说他们没有芥末。
这不是我们第一次去那里。我们和我丈夫已经去那里很多年了，所以我知道他们有芥末。当我回到我们的餐桌时，我姐姐问我是否拿到了芥末，我向她解释了发生了什么事。然后她决定再去问一次。那位先生对我姐姐说了同样的话，然后另一位听到谈话的女士向我姐姐道歉，说她会去后面给她拿一些。当你花费大约 200 美元，账单中包含 18% 的小费时，这是最不应该想到的。
在外出就餐时遇到这种行为令人失望，因为它掩盖了食物的质量和餐厅原本宜人的环境。不过，我想感谢那位“我们又一次不知道她的名字”的女士，她为我们提供卓越的服务。
我希望管理层能认真对待这一反馈，并对这位先生进行进一步培训，以确保将来提供更好的服务。美味的食物值得优质的服务。
我需要一些芥末，当我走到窗口问那位绅士时，他表现得好像他不明白或听不到我的话，所以我第二次问他，最后第三次他非常粗鲁地回答说他们没有芥末。
这不是我们第一次去那里。我们和我丈夫已经去那里很多年了，所以我知道他们有芥末。当我回到我们的餐桌时，我姐姐问我是否拿到了芥末，我向她解释了发生了什么事。然后她决定再去问一次。那位先生对我姐姐说了同样的话，然后另一位听到谈话的女士向我姐姐道歉，说她会去后面给她拿一些。当你花费大约 200 美元，账单中包含 18% 的小费时，这是最不应该想到的。
在外出就餐时遇到这种行为令人失望，因为它掩盖了食物的质量和餐厅原本宜人的环境。不过，我想感谢那位“我们又一次不知道她的名字”的女士，她为我们提供卓越的服务。
我希望管理层能认真对待这一反馈，并对这位先生进行进一步培训，以确保将来提供更好的服务。美味的食物值得优质的服务。
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