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Horrible Experience
Allie F
Horrible Experience
McDonald's的点评
点评：I would like to say the night shift staff are always kind and helpful. On 1/14/2024 we went at 11 pm to get two Bacon Quater Pounders with no onions and hot chocolate before heading back to Gadsden. We were going to check our bags, but we waited in line, for over 20 minutes and we were so tired. Not sure if they were short-staffed. When we did place our order and got home, I looked at the food and saw there was no bacon on both burgers I called the McDonalds and talked to a woman who asked when we were coming back to town, and I told her Tuesday. She said they could make the meal or give us a refund. We just wanted a refund for the bacon part since bacon costs a few dollars extra. We went to McDonald's today and were told they could only remake the burgers and no refund for anything. We were very upset about this and will not be coming back there. We called the corporate office already, they said they would reach out to the owner. We also are going to get ahold of the BBB since this is not the first time, I had issues with the management there. Years ago, my family and I witnessed the manager fussing at an employee right in front of many customers. It ticked us off to where we left without finishing our meals. Not sure if it is new management now or not, but the manager now is just as bad if they won't fix all these mistakes and try to stop the bad reviews.
翻译：我想说夜班工作人员总是友善且乐于助人。 2024 年 1 月 14 日，我们晚上 11 点去买了两份不含洋葱的培根四磅和热巧克力，然后返回加兹登。我们本来要托运行李的，但是排了20多分钟的队，我们都累坏了。不确定他们是否人手短缺。当我们下订单并回家时，我看了看食物，发现两个汉堡上都没有培根。我打电话给麦当劳，并与一位女士交谈，她问我们什么时候回城，我周二告诉她。她说他们可以做饭或给我们退款。我们只是想退款培根部分，因为培根要多花几美元。我们今天去了麦当劳，被告知他们只能重新制作汉堡，并且不予退款。我们对此感到非常沮丧，不会再回到那里。我们已经给公司办公室打电话了，他们说他们会联系业主。我们还将联系 BBB，因为这不是第一次，我与那里的管理层存在问题。几年前，我和我的家人亲眼目睹经理在许多顾客面前对一名员工大惊小怪。它让我们在没有吃完饭的情况下就离开了。不确定现在是否是新管理层，但如果他们不纠正所有这些错误并尝试阻止差评，那么现在的经理也同样糟糕。
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