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All in all, a disappointment!
Tripadvisor用户
All in all, a disappointment!
Alara的点评
点评：I dined recently at Alara. I very much liked the cuisine and our meal was good, not great but I wouldn't complain. But, when the bill came, there was a 20% service charge which I assumed went to the wait staff. My friend had read the menu and noticed a statement that explained the service charge was for "operational expenses" and not wait staff. Tip was "optional". Now to me, a 20% service charge for operational expenses that does not include the wait and kitchen staff is truly excessive. I, for one, will not be dining at Alara in the future unless they reduce the service charge or agree to distribute at least part of that charge to the deserving wait and kitchen staff. I can only assume that many patrons don't look at their bill carefully, or, if they do, they think that it is the tip as it is on most bills at restaurants throughout Europe and then these customers don't leave a tip for the deserving staff. I dine out frequently and live in the same zip code. I will certainly inform my friends and neighbors of the restaurant's policy regarding operational expenses and tipping. In conclusion, while I "liked" my dinner and found the service we received adequate, there are a plethora of restaurants in the area from which to chose and Alara is not one you should consider.
翻译：我最近在 Alara 餐厅用餐。我非常喜欢那里的菜肴，我们的餐点不错，虽然不是特别好，但我不会抱怨。但是，结账时，我发现有 20% 的服务费，我猜是付给服务员的。我的朋友看了菜单，注意到一份声明，上面解释服务费是“运营费用”，而不是服务员的费用。小费是“可选的”。现在对我来说，20% 的运营费用服务费（不包括服务员和厨房工作人员）确实太高了。就我个人而言，除非他们降低服务费或同意将至少部分费用分摊给值得的服务员和厨房工作人员，否则我以后不会在 Alara 餐厅用餐。我只能假设许多顾客没有仔细看账单，或者，如果他们看了，他们会认为这是小费，因为欧洲大多数餐馆的账单上都有小费，然后这些顾客就不会给值得给的小费。我经常外出就餐，住在同一个邮政编码区。我一定会将餐厅的运营费用和小费政策告知我的朋友和邻居。总之，虽然我“喜欢”我的晚餐，并认为我们得到的服务还不错，但该地区有很多餐厅可供选择，而 Alara 并不是您应该考虑的餐厅。
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