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Very poor customer service - main lobby interaction
莎士比亚剧团的点评
点评：This review is really for the staff after my most recent visit. The shows have always been AMAZING!!!!! Performers, cast, and crew create beautiful shows and art.
Sadly, the last time I was there a week ago I walked into the building from the sidewalk as we all do. Many other people came in to see the show, so it was not only me in the main lobby. For example, there were lines at the ticket booths, and a line to get your ticket scanned before going upstairs. As I walked in with my partner, a staff member shouted across the main lobby to us. I kept walking to get our tickets scanned because I didn't think it was for us. She then asks, "Hi, do you know what you're doing here? Did you just wander in?" Confused, I said, "Wait, you think I just walked in here and did not know what I was doing?" She said, "I mean, yeah, so what can I help you with?" WE WERE LITERALLY IN THE LINE TO GET OUR TICKETS SCANNED WITH MY TICKET ON MY PHONE SCREEN WITH OTHER PEOPLE IN LINE. What in the world?!?! I said, "No, thanks, we don't need help." and turned around back in line. She scoffed and walked away. What was that?! I have never felt so unwelcomed at the STC before! Please talk to your staff about interacting with people and not judging them based on anything. I don't want to assume why she thought we 'just wandered in' amongst the crowd of people in the main lobby, but that doesn't matter. It was just rude and now I don't want to return.
Thank you.
Sadly, the last time I was there a week ago I walked into the building from the sidewalk as we all do. Many other people came in to see the show, so it was not only me in the main lobby. For example, there were lines at the ticket booths, and a line to get your ticket scanned before going upstairs. As I walked in with my partner, a staff member shouted across the main lobby to us. I kept walking to get our tickets scanned because I didn't think it was for us. She then asks, "Hi, do you know what you're doing here? Did you just wander in?" Confused, I said, "Wait, you think I just walked in here and did not know what I was doing?" She said, "I mean, yeah, so what can I help you with?" WE WERE LITERALLY IN THE LINE TO GET OUR TICKETS SCANNED WITH MY TICKET ON MY PHONE SCREEN WITH OTHER PEOPLE IN LINE. What in the world?!?! I said, "No, thanks, we don't need help." and turned around back in line. She scoffed and walked away. What was that?! I have never felt so unwelcomed at the STC before! Please talk to your staff about interacting with people and not judging them based on anything. I don't want to assume why she thought we 'just wandered in' amongst the crowd of people in the main lobby, but that doesn't matter. It was just rude and now I don't want to return.
Thank you.
翻译：在我最近一次访问之后，这篇评论真的是针对员工的。节目一直很精彩！！！！！！表演者、演员和工作人员创造美丽的表演和艺术。
可悲的是，一周前我最后一次去那里时，我和我们一样从人行道走进大楼。许多其他人来看演出，所以在主大厅的不仅仅是我。例如，售票处排起了长队，上楼前还排起了扫描车票的队伍。当我和我的搭档走进去时，一名工作人员在大厅对面向我们大喊。我一直走着去扫描我们的门票，因为我认为这不适合我们。然后她问，“嗨，你知道你在这里做什么吗？你是不是刚进来？”困惑，我说，“等等，你以为我只是走进这里，不知道我在做什么？”她说，“我的意思是，是的，那我能帮你什么？”我们真的在排队，与其他人一起在我的手机屏幕上扫描我们的门票和我的门票。世界上有什么？！？！我说，“不用了，谢谢，我们不需要帮助。”转身回到队伍中。她冷笑一声走开了。那是什么？！我以前从未在 STC 感到如此不受欢迎！请与您的员工谈谈如何与人互动，而不是根据任何事物来评判他们。我不想假设为什么她认为我们在主大厅的人群中“只是闲逛”，但这并不重要。这很粗鲁，现在我不想回来了。
谢谢你。
可悲的是，一周前我最后一次去那里时，我和我们一样从人行道走进大楼。许多其他人来看演出，所以在主大厅的不仅仅是我。例如，售票处排起了长队，上楼前还排起了扫描车票的队伍。当我和我的搭档走进去时，一名工作人员在大厅对面向我们大喊。我一直走着去扫描我们的门票，因为我认为这不适合我们。然后她问，“嗨，你知道你在这里做什么吗？你是不是刚进来？”困惑，我说，“等等，你以为我只是走进这里，不知道我在做什么？”她说，“我的意思是，是的，那我能帮你什么？”我们真的在排队，与其他人一起在我的手机屏幕上扫描我们的门票和我的门票。世界上有什么？！？！我说，“不用了，谢谢，我们不需要帮助。”转身回到队伍中。她冷笑一声走开了。那是什么？！我以前从未在 STC 感到如此不受欢迎！请与您的员工谈谈如何与人互动，而不是根据任何事物来评判他们。我不想假设为什么她认为我们在主大厅的人群中“只是闲逛”，但这并不重要。这很粗鲁，现在我不想回来了。
谢谢你。
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