点评:Our trip was planned for two nights on the occasion of a birthday. The location of the hotel is good, the rooms are up to the standard of a five star hotel. One of the reasons we chose the Kempinski in Riga for our stay was that we wanted a hotel at the beginning of February that offered us the option of a sophisticated spa. We were traveling with our seven-year-old daughter. Unfortunately, we were not informed before booking that there are considerable restrictions on children using the spa. For example, children are only allowed between 10:00 am and 4;00 pm. Unfortunately, we were informed of this one day before arrival. Cancellation was no longer possible at this time. Although our daughter behaved very quietly and didn't disturb anyone, we were removed from the spa area after 4pm in a very unfriendly manner. The manager of the spa area, Ingrida Srama, was unfortunately not very friendly. In addition, our older son, who is currently in Riga, visited us in the spa area for 1 hour on Sunday afternoon. He didn't use the pool or sauna and yet, to our surprise, we were charged €65 for his "stay" in the spa at checkout. When we raised this issue, they were unfortunately once again very rude and unfriendly. In summary, it can be said that the hotel is probably struggling to get its money's worth. In addition, the spa area is mostly frequented by external guests who do not actually stay in the hotel. Now that's not nice either. Overall, we were not satisfied, especially since it was a birthday stay, and we cannot recommend the hotel. The spa manager Ingrida Srama deserves a particularly negative mention. If you come to Riga, you'd better book another hotel.
翻译:为了庆祝生日,我们计划在这家酒店住两晚。酒店位置很好,房间符合五星级酒店的标准。我们选择里加凯宾斯基酒店的原因之一是,我们想在二月初入住一家提供高级水疗中心的酒店。我们带着七岁的女儿一起旅行。不幸的是,我们在预订前没有被告知儿童使用水疗中心有相当多的限制。例如,儿童只能在上午 10:00 至下午 4:00 之间使用。不幸的是,我们在抵达前一天才被告知这一点。此时已无法取消预订。尽管我们的女儿表现得非常安静,没有打扰任何人,但我们在下午 4 点后被非常不友好地赶出了水疗中心。水疗中心的经理 Ingrida Srama 很遗憾地不太友好。此外,我们目前在里加的大儿子在周日下午到水疗中心看望了我们 1 个小时。他没有使用游泳池或桑拿,但令我们惊讶的是,退房时,我们被收取了 65 欧元的“水疗”费用。当我们提出这个问题时,不幸的是,他们再次表现得非常粗鲁和不友好。总而言之,可以说这家酒店可能很难物有所值。此外,水疗区主要由外部客人光顾,他们实际上并不住在酒店里。这也不好。总的来说,我们并不满意,尤其是因为这是一次生日住宿,我们不能推荐这家酒店。水疗经理 Ingrida Srama 值得特别批评。如果你来里加,你最好预订另一家酒店。