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Sergey L
Disappointing stay – poor cleanliness, misleading info, and safety Issues
Demanova Rezort的点评
点评：I had high expectations for Demänová Rezort, but our stay was a major disappointment. We booked a trip to celebrate my wife’s birthday, only to be met with poor service, misleading information, and unsafe conditions.
Cleanliness & Hygiene Issues: Our room had an old pizza box on the balcony when we arrived—clearly, it wasn’t cleaned properly. Worse, on Sunday morning, there was vomit on the road leading to the restaurant, which remained uncleaned.
Uncomfortable Accommodation: The bed was just two mattresses pushed together, making it uncomfortable. There was no power outlet in the living room, which was incredibly inconvenient.
Security Concerns: The building’s code lock was broken or deactivated, meaning anyone could walk in. This raised serious safety concerns.
Misleading Ski Pass Info: Their website suggested an all-day ski pass, but this was misleading—important restrictions were hidden in fine print.
Lack of Dining Options: At 6:50 PM, we couldn’t get warm food at the ski center. For a ski resort, this is unacceptable.
Dangerous Conditions: The sidewalks near the restaurant were covered in ice and extremely slippery, creating a hazard for guests.
Wellness Center Issues: We couldn’t use the wellness center as planned because of unclear restrictions, which disrupted our birthday celebration.
When I raised these concerns privately, I was met with an unwillingness to acknowledge the problems. Instead of a fair partial refund, they offered a discount on a future stay—as if I would ever return after this experience.
If you value cleanliness, clear communication, and guest safety, I strongly advise booking elsewhere. This place does not live up to its advertised standards.
Cleanliness & Hygiene Issues: Our room had an old pizza box on the balcony when we arrived—clearly, it wasn’t cleaned properly. Worse, on Sunday morning, there was vomit on the road leading to the restaurant, which remained uncleaned.
Uncomfortable Accommodation: The bed was just two mattresses pushed together, making it uncomfortable. There was no power outlet in the living room, which was incredibly inconvenient.
Security Concerns: The building’s code lock was broken or deactivated, meaning anyone could walk in. This raised serious safety concerns.
Misleading Ski Pass Info: Their website suggested an all-day ski pass, but this was misleading—important restrictions were hidden in fine print.
Lack of Dining Options: At 6:50 PM, we couldn’t get warm food at the ski center. For a ski resort, this is unacceptable.
Dangerous Conditions: The sidewalks near the restaurant were covered in ice and extremely slippery, creating a hazard for guests.
Wellness Center Issues: We couldn’t use the wellness center as planned because of unclear restrictions, which disrupted our birthday celebration.
When I raised these concerns privately, I was met with an unwillingness to acknowledge the problems. Instead of a fair partial refund, they offered a discount on a future stay—as if I would ever return after this experience.
If you value cleanliness, clear communication, and guest safety, I strongly advise booking elsewhere. This place does not live up to its advertised standards.
翻译：我对 Demänová Rezort 寄予厚望，但我们的住宿体验却令人大失所望。我们预订了一次旅行来庆祝我妻子的生日，结果却遇到了糟糕的服务、误导性的信息和不安全的条件。
清洁和卫生问题：我们到达时，房间的阳台上放着一个旧披萨盒——显然没有打扫干净。更糟糕的是，周日早上，通往餐厅的路上有呕吐物，但餐厅仍未打扫。
住宿条件不佳：床只是两个床垫拼在一起的，很不舒服。客厅里没有电源插座，非常不方便。
安全问题：大楼的密码锁坏了或停用了，这意味着任何人都可以走进来。这引起了严重的安全问题。
误导性的滑雪通行证信息：他们的网站建议提供全天滑雪通行证，但这具有误导性——重要的限制隐藏在小字中。
餐饮选择不足：下午 6:50，我们在滑雪中心吃不到热食。对于滑雪胜地来说，这是不可接受的。
危险情况：餐厅附近的人行道结冰，非常滑，给客人带来危险。
健康中心问题：由于限制不明确，我们无法按计划使用健康中心，这打乱了我们的生日庆祝活动。
当我私下提出这些担忧时，他们不愿意承认问题。他们没有提供合理的部分退款，而是为未来的住宿提供折扣——好像我这次经历后还会再来一样。
如果您重视清洁、清晰的沟通和客人安全，我强烈建议您预订其他地方。这个地方没有达到其宣传的标准。
清洁和卫生问题：我们到达时，房间的阳台上放着一个旧披萨盒——显然没有打扫干净。更糟糕的是，周日早上，通往餐厅的路上有呕吐物，但餐厅仍未打扫。
住宿条件不佳：床只是两个床垫拼在一起的，很不舒服。客厅里没有电源插座，非常不方便。
安全问题：大楼的密码锁坏了或停用了，这意味着任何人都可以走进来。这引起了严重的安全问题。
误导性的滑雪通行证信息：他们的网站建议提供全天滑雪通行证，但这具有误导性——重要的限制隐藏在小字中。
餐饮选择不足：下午 6:50，我们在滑雪中心吃不到热食。对于滑雪胜地来说，这是不可接受的。
危险情况：餐厅附近的人行道结冰，非常滑，给客人带来危险。
健康中心问题：由于限制不明确，我们无法按计划使用健康中心，这打乱了我们的生日庆祝活动。
当我私下提出这些担忧时，他们不愿意承认问题。他们没有提供合理的部分退款，而是为未来的住宿提供折扣——好像我这次经历后还会再来一样。
如果您重视清洁、清晰的沟通和客人安全，我强烈建议您预订其他地方。这个地方没有达到其宣传的标准。
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