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Order changed without prior consultation
Markus M
Order changed without prior consultation
Oriental Soup House Szervita的点评
点评：We ate there for a late lunch. The location is quite central and there is a lot of space.
We ordered a Pho Bo and a vegetarian soup with glass noodles and soy based meat and a home made passion fruit lemonade.
After a short waiting time the dishes arrived but to our surprise the soy based meat was replaced with tofu without prior consultation or agreement. After waiting for a moment and discussing insistently with another waiter we at least got as some compensation some spring rolls for free. Nevertheless the taste of both soups were average at best. The vegetarian broth had little taste and needed quite some soy sauce to give some taste at least. The lemonade was very good and can be recommended although a bit pricey.
Also important to mention is a 11% mandatory service fee.
After paying the bill with the original waiter there was no proactive apology and after reminding him to ask next time before making a change of the order the reaction seemed to be not honest and rather uninterested.
Overall a bit disappointing experience but still okayish.
We ordered a Pho Bo and a vegetarian soup with glass noodles and soy based meat and a home made passion fruit lemonade.
After a short waiting time the dishes arrived but to our surprise the soy based meat was replaced with tofu without prior consultation or agreement. After waiting for a moment and discussing insistently with another waiter we at least got as some compensation some spring rolls for free. Nevertheless the taste of both soups were average at best. The vegetarian broth had little taste and needed quite some soy sauce to give some taste at least. The lemonade was very good and can be recommended although a bit pricey.
Also important to mention is a 11% mandatory service fee.
After paying the bill with the original waiter there was no proactive apology and after reminding him to ask next time before making a change of the order the reaction seemed to be not honest and rather uninterested.
Overall a bit disappointing experience but still okayish.
翻译：我们在那里吃了一顿晚午餐。位置相当中心，空间很大。
我们点了一份越南粉和一份素汤，里面有粉丝和酱油肉，还有一杯自制的百香果柠檬水。
等了一会儿，菜就端上来了，但令我们惊讶的是，未经事先协商或同意，酱油肉就被换成了豆腐。等了一会儿，并与另一位服务员坚持不懈地讨论后，我们至少得到了一些补偿，他们免费给我们送了一些春卷。然而，这两种汤的味道充其量只是一般。素汤味道不大，至少需要加点酱油才能有点味道。柠檬水很好，值得推荐，虽然有点贵。
同样值得一提的是 11% 的强制性服务费。
在向原来的服务员付账后，他没有主动道歉，在我提醒他下次更改订单前询问后，他的反应似乎不诚实，而且相当冷漠。
总的来说，这是一次有点令人失望的体验，但还算可以。
我们点了一份越南粉和一份素汤，里面有粉丝和酱油肉，还有一杯自制的百香果柠檬水。
等了一会儿，菜就端上来了，但令我们惊讶的是，未经事先协商或同意，酱油肉就被换成了豆腐。等了一会儿，并与另一位服务员坚持不懈地讨论后，我们至少得到了一些补偿，他们免费给我们送了一些春卷。然而，这两种汤的味道充其量只是一般。素汤味道不大，至少需要加点酱油才能有点味道。柠檬水很好，值得推荐，虽然有点贵。
同样值得一提的是 11% 的强制性服务费。
在向原来的服务员付账后，他没有主动道歉，在我提醒他下次更改订单前询问后，他的反应似乎不诚实，而且相当冷漠。
总的来说，这是一次有点令人失望的体验，但还算可以。
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