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Can’t decide which was worse - the service or the food
lin_smrekar
Can’t decide which was worse - the service or the food
Kavarna Q的点评
点评：Terrible experience. We ordered 2 tortillas and one without lettuce. Instead we got the second tortilla without every vegetable. It was only the tortilla and meat. We told the waitress it was not what we ordered and she admitted she typed it wrong in the system, yet she did not apologize. She then offered to bring out vegetables separate and we can eat them side by side. Outrageous. This is now how you treat a customer. Then she brought this (opened) tortilla and offered it to a customer a few tables away. They refused to take it and she brought it back to us and told us we can keep it the way it is or simply wait for another 30mins to get a new one. The wait was apparently so long because they just got 30 new orders in - the restaurant had max 10 people in at the time and some of them had already ate. We told her we would wait for a new one. Then she brings out a new tortilla and it was the same one except they put in some vegetables. And not even all that was supposed to be included - there was no beans and no bacon as well. The tortilla was burned - they seemed to put it in a toaster to reheat it. They also forgot to bring us cutlery. The service was just terrible and I definitely wouldn’t recommend this restaurant. Even though it was a mistake at their end, we didn’t get an apology nor nothing. The waitress’s attitude was just the peak of this experience - some people just aren’t meant to work in catering. Considering the service and attitude in this well known ‘restaurant’ in Maribor, it should maybe be considered as a tavern instead.
翻译：糟糕的经历。我们点了两份玉米饼，一份没有生菜。结果我们拿到的第二份玉米饼上没有任何蔬菜，只有玉米饼和肉。我们告诉服务员那不是我们点的，她承认她在系统中输入错误，但她没有道歉。然后她提出把蔬菜分开上来，我们可以把它们放在一起吃。太过分了。这就是对待顾客的方式。然后她拿来这个（打开的）玉米饼，递给几张桌子外的一位顾客。那位顾客拒绝接受，她就把玉米饼还给我们，告诉我们可以保持原样，或者再等 30 分钟换一份新的。等待的时间这么长似乎是因为他们刚接到 30 份新订单——当时餐厅最多只有 10 个人，其中一些人已经吃过了。我们告诉她我们会等一份新的。然后她拿来一份新的玉米饼，和之前的一样，只是加了一些蔬菜。甚至连应该包含的菜品都没有——豆子和培根都没有。玉米饼烤糊了——他们好像用烤面包机重新加热了。他们还忘了给我们送餐具。服务简直糟透了，我绝对不会推荐这家餐厅。虽然是他们的失误，但我们没有得到任何道歉。服务员的态度简直是这次体验的顶峰——有些人根本就不适合做餐饮。考虑到这家马里博尔知名“餐厅”的服务和态度，或许它应该算是一家小酒馆。
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