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Riccardo M
Terrible experience. Impossibile to describe
Terme Čatež的点评
点评：I want to formally express my dissatisfaction with the experience my family and I had at Terme Catez on 3 January 2025. Despite booking our tickets online one month in advance, we encountered several issues that greatly affected the quality of our visit.
We were subjected to an overbooking situation, which is highly disappointing given the advance notice provided in securing our tickets. This led to significant delays and inconvenience upon our arrival.
We found that the personnel on duty were insufficient both in quantity and in skills. The limited staff were clearly overwhelmed and unable to effectively manage the volume of guests, which further detracted from our experience.
Furthermore, the areas within the resort were overcrowded to an extent that posed evident safety concerns. It was apparent that there were no adequate measures in place to handle the large number of visitors, which not only affected our enjoyment but also raised serious safety issues.
We had high expectations for our visit, and it is regrettable that the quality of service did not meet the standards we anticipated.
I trust that Terme Catez will address these issues promptly to prevent similar occurrences in the future.
We were subjected to an overbooking situation, which is highly disappointing given the advance notice provided in securing our tickets. This led to significant delays and inconvenience upon our arrival.
We found that the personnel on duty were insufficient both in quantity and in skills. The limited staff were clearly overwhelmed and unable to effectively manage the volume of guests, which further detracted from our experience.
Furthermore, the areas within the resort were overcrowded to an extent that posed evident safety concerns. It was apparent that there were no adequate measures in place to handle the large number of visitors, which not only affected our enjoyment but also raised serious safety issues.
We had high expectations for our visit, and it is regrettable that the quality of service did not meet the standards we anticipated.
I trust that Terme Catez will address these issues promptly to prevent similar occurrences in the future.
翻译：我想正式表达我对我和家人于 2025 年 1 月 3 日在 Terme Catez 的体验的不满。尽管我们提前一个月在线预订了门票，但我们遇到了几个问题，这些问题严重影响了我们的访问质量。
我们遇到了超额预订的情况，考虑到我们提前通知了门票，这非常令人失望。这导致我们抵达时出现严重延误和不便。
我们发现值班人员数量和技能都不足。有限的工作人员显然不堪重负，无法有效管理大量客人，这进一步降低了我们的体验。
此外，度假村内的区域过于拥挤，明显存在安全隐患。显然，没有采取足够的措施来处理大量游客，这不仅影响了我们的享受，还引发了严重的安全问题。
我们对这次访问抱有很高的期望，遗憾的是服务质量没有达到我们预期的标准。
我相信 Terme Catez 会及时解决这些问题，以防止将来再次发生类似事件。
我们遇到了超额预订的情况，考虑到我们提前通知了门票，这非常令人失望。这导致我们抵达时出现严重延误和不便。
我们发现值班人员数量和技能都不足。有限的工作人员显然不堪重负，无法有效管理大量客人，这进一步降低了我们的体验。
此外，度假村内的区域过于拥挤，明显存在安全隐患。显然，没有采取足够的措施来处理大量游客，这不仅影响了我们的享受，还引发了严重的安全问题。
我们对这次访问抱有很高的期望，遗憾的是服务质量没有达到我们预期的标准。
我相信 Terme Catez 会及时解决这些问题，以防止将来再次发生类似事件。
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