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Chef puts his ego before diner satisfaction
kristina9367
Chef puts his ego before diner satisfaction
Fromażeria的点评
点评：The cheese and wine is great, although I wish they’d write on the menu what cheese comes with the flights. We had an incident with the chef not wanting to recook a risotto that was so undercooked it was grainy. It really was a downer on the dining experience, especially because this restaurant is quite expensive and is MICHELIN recommended. A restaurant is about the service first then the food. The fact that the chef was unwilling to accept feedback and cook the risotto properly was out of order. He said ‘I can cook it again but it will still be the same’… this to me is a classic sign of a chef who puts his ego first over customer satisfaction. If he’d owned his mistake and just cooked the dish longer (even refiring the dish we sent back would’ve been fine by us), I wouldn’t be writing this negative review of the restaurant. I don’t believe the customer is always right, and I don’t always complain. But that risotto was grainy and undercooked, not to mention pricey. It’s the customer’s right to at least receive the dish they want in an edible format. If my partner had eaten that undercooked risotto, he’d have had a stomach ache. It’s the fact that the chef clearly wasn’t apologetic and didn’t even want to rectify the mistake that ruined the experience. If the restaurant is not willing to hear complaints AND fix them, why bother asking if our meal is okay? I took family from out of town to this place because I’ve loved it so much before. But after tonight I’m embarrassed I even suggested this place. Nothing like a chef with an ego ruining a diner’s experience. If you order the risotto, expect to eat gravel.
翻译：奶酪和葡萄酒很棒，不过我希望他们在菜单上写明套餐中附带的奶酪。我们遇到了一个小插曲，厨师不愿意重新烹制一道未煮熟、颗粒状的烩饭。这确实影响了用餐体验，尤其是这家餐厅相当昂贵，而且是米其林推荐餐厅。餐厅首先是服务，然后才是食物。厨师不愿意接受反馈并正确烹制烩饭，这太不合时宜了。他说“我可以再煮一次，但味道还是一样”……在我看来，这是厨师将自尊置于顾客满意度之上的典型标志。如果他承认自己的错误，只是把菜煮得更久一些（即使重新烹制我们退回的菜对我们来说也没问题），我就不会写这篇关于这家餐厅的负面评论了。我不相信顾客总是对的，我也不总是抱怨。但那道烩饭颗粒状多且未煮熟，更不用说价格昂贵了。顾客有权至少以可食用的形式收到他们想要的菜。如果我的伙伴吃了那个没煮熟的烩饭，他会肚子疼的。事实是厨师显然没有道歉，甚至不想纠正破坏体验的错误。如果餐厅不愿意听取投诉并加以解决，为什么还要问我们的饭菜是否还可以？我带着家人从外地来到这个地方，因为我以前非常喜欢这里。但今晚之后，我甚至为自己推荐这个地方而感到尴尬。没有什么比一个自负的厨师毁了食客的体验更糟糕的了。如果你点了烩饭，那就等着吃碎石吧。
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