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Mateusz M
To err is human, but willingly persisting in error is diabolical
Boutique Eco Hotel Sasanka的点评
点评：Something very disturbing happened at this hotel. Whether it was a change of ownership, professional burnout of the managers, lack of proper staff training, or perhaps (most likely) all of the above at once.
I remember this hotel from the pre-pandemic times when I would come with VIP groups, and as a tourleader, I was confident that the service standards would be top-notch.
However, during my last stay with a group (and there were many), the situations I encountered made it clear that it would be my last stay, and I won't be bringing any more groups to this hotel.
It turns out that despite being able to establish even the tiniest details of the stay program and contract terms, the hotel agenda prepared by the manager did not align with the previous agreements, resulting in guests not receiving what they had ordered. When the inconsistencies were pointed out, the staff would ask the rhetorical question, "Whose fault is it?"
Certainly not the one who clearly defined the terms of the stay! The group's frustration resulting from this was met with a series of malicious comments (not necessarily in Polish) from the staff and even the guest's access to the room being blocked by canceling the key card before the checkout time. The staff's poor command of the Polish language doesn't justify their insolent attitude towards the group, and a simple word of apology, in cases where the hotel clearly failed, was never uttered. Instead, the receptionist wanted to send one of my guests (the president herself) "to the carpet" to meet with the hotel director because "the director wanted to talk to Ms. XYZ about her inappropriate behavior" (sic). I took this particular case as humorous because it's difficult to take such a stance from a person representing the hotel seriously, especially since the behavior of that lady did not deviate from generally accepted standards of savoir vivre. It was simply a firmer way of pointing out that the hotel was not fulfilling the terms of the contract.
The hotel itself already has its "rich" history, written on dirty walls, damaged doors, shabby furniture, bent and paint-stained radiators (photos). The lack of supervision and a "host's touch" is evident to the naked eye.
I would like to add that I always read reviews before visiting any place, and usually, I treat the most negative ones as being written by "demanding nitpickers." Unfortunately, in the case of Sasanka hotel, these negative reviews are confirmed in practice.
I remember this hotel from the pre-pandemic times when I would come with VIP groups, and as a tourleader, I was confident that the service standards would be top-notch.
However, during my last stay with a group (and there were many), the situations I encountered made it clear that it would be my last stay, and I won't be bringing any more groups to this hotel.
It turns out that despite being able to establish even the tiniest details of the stay program and contract terms, the hotel agenda prepared by the manager did not align with the previous agreements, resulting in guests not receiving what they had ordered. When the inconsistencies were pointed out, the staff would ask the rhetorical question, "Whose fault is it?"
Certainly not the one who clearly defined the terms of the stay! The group's frustration resulting from this was met with a series of malicious comments (not necessarily in Polish) from the staff and even the guest's access to the room being blocked by canceling the key card before the checkout time. The staff's poor command of the Polish language doesn't justify their insolent attitude towards the group, and a simple word of apology, in cases where the hotel clearly failed, was never uttered. Instead, the receptionist wanted to send one of my guests (the president herself) "to the carpet" to meet with the hotel director because "the director wanted to talk to Ms. XYZ about her inappropriate behavior" (sic). I took this particular case as humorous because it's difficult to take such a stance from a person representing the hotel seriously, especially since the behavior of that lady did not deviate from generally accepted standards of savoir vivre. It was simply a firmer way of pointing out that the hotel was not fulfilling the terms of the contract.
The hotel itself already has its "rich" history, written on dirty walls, damaged doors, shabby furniture, bent and paint-stained radiators (photos). The lack of supervision and a "host's touch" is evident to the naked eye.
I would like to add that I always read reviews before visiting any place, and usually, I treat the most negative ones as being written by "demanding nitpickers." Unfortunately, in the case of Sasanka hotel, these negative reviews are confirmed in practice.
翻译：这家酒店发生了一些非常令人不安的事情。无论是所有权变更、管理人员职业倦怠、缺乏适当的员工培训，还是（最有可能）以上所有因素同时发生。
我记得在疫情爆发前，我和 VIP 团体一起来过这家酒店，作为领队，我相信这里的服务标准将是一流的。
然而，在我上次与团体一起入住期间（有很多次），我遇到的情况清楚地表明，这将是我最后一次入住，我不会再带任何团体来到这家酒店。
事实证明，尽管能够确定住宿计划和合同条款的最微小细节，但经理准备的酒店议程与之前的协议不一致，导致客人没有收到他们订购的商品。当指出不一致之处时，工作人员会反问：“这是谁的错？”
当然不是明确规定停留条款的人！工作人员对此感到沮丧，并提出了一系列恶意评论（不一定是波兰语），甚至在退房时间之前取消钥匙卡，客人也无法进入房间。工作人员对波兰语的掌握很差，但这并不能证明他们对这群人的傲慢态度是合理的，而且在酒店明显失败的情况下，他们也从未说过一句简单的道歉的话。相反，接待员想派我的一位客人（总统本人）“到地毯上”与酒店主管会面，因为“主管想与 XYZ 女士谈论她的不当行为”（原文如此）。我认为这个特殊案例很幽默，因为很难认真对待代表酒店的人的这种立场，特别是因为那位女士的行为并没有偏离普遍接受的礼仪生活标准。这只是一种更坚决的方式来表明酒店没有履行合同条款。
酒店本身已经拥有其“丰富”的历史，写在肮脏的墙壁、损坏的门、破旧的家具、弯曲且沾满油漆的散热器上（照片）。缺乏监督和“主人的接触”是肉眼可见的。
我想补充一点，在访问任何地方之前，我总是会阅读评论，通常，我将最负面的评论视为“挑剔的人”写的。不幸的是，就萨桑卡酒店而言，这些负面评论在实践中得到了证实。
我记得在疫情爆发前，我和 VIP 团体一起来过这家酒店，作为领队，我相信这里的服务标准将是一流的。
然而，在我上次与团体一起入住期间（有很多次），我遇到的情况清楚地表明，这将是我最后一次入住，我不会再带任何团体来到这家酒店。
事实证明，尽管能够确定住宿计划和合同条款的最微小细节，但经理准备的酒店议程与之前的协议不一致，导致客人没有收到他们订购的商品。当指出不一致之处时，工作人员会反问：“这是谁的错？”
当然不是明确规定停留条款的人！工作人员对此感到沮丧，并提出了一系列恶意评论（不一定是波兰语），甚至在退房时间之前取消钥匙卡，客人也无法进入房间。工作人员对波兰语的掌握很差，但这并不能证明他们对这群人的傲慢态度是合理的，而且在酒店明显失败的情况下，他们也从未说过一句简单的道歉的话。相反，接待员想派我的一位客人（总统本人）“到地毯上”与酒店主管会面，因为“主管想与 XYZ 女士谈论她的不当行为”（原文如此）。我认为这个特殊案例很幽默，因为很难认真对待代表酒店的人的这种立场，特别是因为那位女士的行为并没有偏离普遍接受的礼仪生活标准。这只是一种更坚决的方式来表明酒店没有履行合同条款。
酒店本身已经拥有其“丰富”的历史，写在肮脏的墙壁、损坏的门、破旧的家具、弯曲且沾满油漆的散热器上（照片）。缺乏监督和“主人的接触”是肉眼可见的。
我想补充一点，在访问任何地方之前，我总是会阅读评论，通常，我将最负面的评论视为“挑剔的人”写的。不幸的是，就萨桑卡酒店而言，这些负面评论在实践中得到了证实。
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