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Collecting wrong taxes..
金色艾蒙度假村的点评
点评：Everything was great the swimming pool is neat and clean.
The best part is that they have private pool too attached to the room. Overall experience was good.
Things to improve.
While entering the property the security asked us what is the purpose of our visit when we said room. He said we don't have room today. Took few mins to explain him that we have already booked the room. And during exit we were stopped by security and asked we have have submitted the key, if we have made the payment. This is very embarrassing..
Concern:
Me being a hotelier and working in the industry for almost 10 year. I am aware of the taxes applicable for the room. The taxes for the room are upto 7500 it's 12% & 7501 and above it's 18%. I informed the same to the lady who took my booking and also during the checkout I also showed them the tax slab and googled it and showed them but to my surprise they insisted saying it's in ids.. FYI IDS picks the taxes which has been setup by the property.
I am going to take up the matter regarding incorrect tax charged to the guest as I am sure I am not only the one who has been changed 18% taxes instead of 12%
The best part is that they have private pool too attached to the room. Overall experience was good.
Things to improve.
While entering the property the security asked us what is the purpose of our visit when we said room. He said we don't have room today. Took few mins to explain him that we have already booked the room. And during exit we were stopped by security and asked we have have submitted the key, if we have made the payment. This is very embarrassing..
Concern:
Me being a hotelier and working in the industry for almost 10 year. I am aware of the taxes applicable for the room. The taxes for the room are upto 7500 it's 12% & 7501 and above it's 18%. I informed the same to the lady who took my booking and also during the checkout I also showed them the tax slab and googled it and showed them but to my surprise they insisted saying it's in ids.. FYI IDS picks the taxes which has been setup by the property.
I am going to take up the matter regarding incorrect tax charged to the guest as I am sure I am not only the one who has been changed 18% taxes instead of 12%
翻译：一切都很棒，泳池干净整洁。
最棒的是，他们房间还附带私人泳池。总体体验很棒。
有待改进的地方。
进入酒店时，我们说要房间，保安却问我们来这里的目的是什么。他说我们今天没有房间。我花了几分钟才解释清楚，我们已经预订了房间。离开时，保安拦住了我们，问我们是否提交了钥匙，是否付款了。这真是太尴尬了。
问题：
我是一名酒店从业者，在这个行业工作了近10年。我知道房间适用的税费。7500英镑以下的房间税是12%，7501英镑以上是18%。我把同样的情况告诉了负责我预订的女士，并且在结账时向他们展示了税率，并在谷歌上搜索了一下，但令我惊讶的是，他们坚持说税率在IDS中。仅供参考，IDS会选择由酒店设置的税费。
我要处理关于向客人收取错误税费的问题，因为我确信我不是唯一一个被更改了18%税率而不是12%的人。
最棒的是，他们房间还附带私人泳池。总体体验很棒。
有待改进的地方。
进入酒店时，我们说要房间，保安却问我们来这里的目的是什么。他说我们今天没有房间。我花了几分钟才解释清楚，我们已经预订了房间。离开时，保安拦住了我们，问我们是否提交了钥匙，是否付款了。这真是太尴尬了。
问题：
我是一名酒店从业者，在这个行业工作了近10年。我知道房间适用的税费。7500英镑以下的房间税是12%，7501英镑以上是18%。我把同样的情况告诉了负责我预订的女士，并且在结账时向他们展示了税率，并在谷歌上搜索了一下，但令我惊讶的是，他们坚持说税率在IDS中。仅供参考，IDS会选择由酒店设置的税费。
我要处理关于向客人收取错误税费的问题，因为我确信我不是唯一一个被更改了18%税率而不是12%的人。
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