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Really gone downhill
Tripadvisor用户
Really gone downhill
Jasmine House的点评
点评：Wow, words cannot describe how bad the customer service has gone with this establishment. We have been loyal customers for many years and haven’t normally had issues. However, at 4:30pm we placed an order, yes via Menu Log but bare with me…. The order was due for delivery at 5:25pm. Jasmine House called us after realising THEY messed up the order, (chicken and vegetables was replaced with chilli beef), and asked if that was ok. The answer was ‘No’ as the chicken was ordered for children who aren’t fond of beef or chilli. They said they would remake the chicken dish. A short time later the order with the incorrect dish arrived.
Problems happen, Ok so far….. 30 mins later and no corrected dish, we call Jasmine House back. We were told they were waiting on the driver to collect the food. Another 30 mins later with no food we make another call and was told the driver collected it 15-20 mins prior. Now, I will add, we live a very short distance from this business. The person on the phone called the driver who said they would be a further 10 mins away.
With now over an hour past due time, hungry children were fed alternative things. This was explained and a refund, partial for the missing dish at least was requested. This was refused and pushed back to Menu Log to fix, remember, Jasmine House called us for their stuff up, not Menu Log. The supervisor was spoken to who refused to provide their name, refused any form of refund, refused to provide owner name or a way to contact to lodge a complaint and refused to pass our details to owner for a call back. Even acknowledging the business arrangement they have with Menu Log, they refused to take it up with Menu Log and continued to push us to make the complaint to Menu Log ourselves. Consumer rights were explained however fell on deaf ears and full refusal to assist in anyway. The missing dish turned up at 7:00pm. Not worried about refund now as we did eventually receive the food we paid for, however I cannot in good conscience, continue to support such abysmal business practices and treatment. I will not be a return customer, there are plenty of alternative restaurants in the area serving similar food.
Problems happen, Ok so far….. 30 mins later and no corrected dish, we call Jasmine House back. We were told they were waiting on the driver to collect the food. Another 30 mins later with no food we make another call and was told the driver collected it 15-20 mins prior. Now, I will add, we live a very short distance from this business. The person on the phone called the driver who said they would be a further 10 mins away.
With now over an hour past due time, hungry children were fed alternative things. This was explained and a refund, partial for the missing dish at least was requested. This was refused and pushed back to Menu Log to fix, remember, Jasmine House called us for their stuff up, not Menu Log. The supervisor was spoken to who refused to provide their name, refused any form of refund, refused to provide owner name or a way to contact to lodge a complaint and refused to pass our details to owner for a call back. Even acknowledging the business arrangement they have with Menu Log, they refused to take it up with Menu Log and continued to push us to make the complaint to Menu Log ourselves. Consumer rights were explained however fell on deaf ears and full refusal to assist in anyway. The missing dish turned up at 7:00pm. Not worried about refund now as we did eventually receive the food we paid for, however I cannot in good conscience, continue to support such abysmal business practices and treatment. I will not be a return customer, there are plenty of alternative restaurants in the area serving similar food.
翻译：哇，无法用语言来形容这个机构的客户服务有多糟糕。我们多年来一直是忠实的客户，通常没有问题。然而，在下午 4 点 30 分，我们下了订单，是的，通过菜单日志，但我没有……。订单原定于下午 5:25 交货。 Jasmine House 在意识到他们弄乱了订单后打电话给我们（鸡肉和蔬菜被辣椒牛肉代替），并询问是否可以。答案是否定的，因为鸡肉是为不喜欢牛肉或辣椒的孩子订购的。他们说他们会重新制作鸡肉菜肴。不久之后，带有错误菜肴的订单到了。
问题发生了，到目前为止还好...... 30 分钟后，没有更正的菜，我们给 Jasmine House 回电。我们被告知他们正在等待司机收集食物。又过了 30 分钟，没有食物，我们又打了一个电话，被告知司机在 15 到 20 分钟前收集了食物。现在，我要补充一点，我们住的地方离这家公司很近。接电话的人打电话给司机，司机说他们还有 10 分钟的路程。
现在已经晚了一个多小时，饥饿的孩子们得到了替代的食物。对此进行了解释，并要求至少部分退款。这被拒绝并推回到菜单日志来修复，记住，Jasmine House 打电话给我们是为了他们的东西，而不是菜单日志。与主管交谈，他拒绝提供姓名，拒绝任何形式的退款，拒绝提供所有者姓名或联系方式以提出投诉，并拒绝将我们的详细信息传递给所有者以供回电。即使承认他们与 Menu Log 的业务安排，他们也拒绝接受 Menu Log，并继续推动我们自己向 Menu Log 投诉。消费者权利的解释被置若罔闻，并且完全拒绝提供帮助。丢失的菜在晚上 7:00 出现。现在不担心退款，因为我们最终确实收到了我们支付的食物，但是我不能凭良心继续支持这种糟糕的商业行为和待遇。我不会成为回头客，该地区有许多供应类似食物的替代餐厅。
问题发生了，到目前为止还好...... 30 分钟后，没有更正的菜，我们给 Jasmine House 回电。我们被告知他们正在等待司机收集食物。又过了 30 分钟，没有食物，我们又打了一个电话，被告知司机在 15 到 20 分钟前收集了食物。现在，我要补充一点，我们住的地方离这家公司很近。接电话的人打电话给司机，司机说他们还有 10 分钟的路程。
现在已经晚了一个多小时，饥饿的孩子们得到了替代的食物。对此进行了解释，并要求至少部分退款。这被拒绝并推回到菜单日志来修复，记住，Jasmine House 打电话给我们是为了他们的东西，而不是菜单日志。与主管交谈，他拒绝提供姓名，拒绝任何形式的退款，拒绝提供所有者姓名或联系方式以提出投诉，并拒绝将我们的详细信息传递给所有者以供回电。即使承认他们与 Menu Log 的业务安排，他们也拒绝接受 Menu Log，并继续推动我们自己向 Menu Log 投诉。消费者权利的解释被置若罔闻，并且完全拒绝提供帮助。丢失的菜在晚上 7:00 出现。现在不担心退款，因为我们最终确实收到了我们支付的食物，但是我不能凭良心继续支持这种糟糕的商业行为和待遇。我不会成为回头客，该地区有许多供应类似食物的替代餐厅。
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