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Rudely treated at the gate
Cultus Lake Adventure Park的点评
点评：Very rude staff. We bought one less pass online so I had to purchase one ticket at the gate. There was a glitch on their payment machine at the entrance. My payment went through as the payment record was shown on my banking app. But they told me they didn't get the money. They want me to pay again. They said they will audit all their transactions and will refund duplicate charges. Then I was trying to ask how you would find the duplicate if you didn't receive the payment at all. While I was asking, they (their manager and another lady in charge happened to be at the gate) were very impatient and couldn't wait for me to finish my question and ask me to leave if I don't pay, and calling me not cooperating.. There was nobody behind me so it wasn't like I was wasting others' time. I had already waited patiently at the gate for 20 minutes for their payment machine to get back from another glitch earlier without any complaints while my family was waiting for me inside. It's not about the money, it's their arrogant attitude to their customers. I don't feel appreciated as a customer. I will never come again and I know they don't care.
翻译：非常粗鲁的员工。我们在网上少买了一张通票，所以我不得不在门口买一张票。他们入口处的付款机出了故障。当付款记录显示在我的银行应用程序上时，我的付款已经完成。但是他们告诉我他们没有拿到钱。他们要我再付钱。他们说他们将审核所有交易并将退还重复费用。然后我想问如果您根本没有收到付款，您将如何找到重复项。我问的时候，他们（他们的经理和另一位负责人刚好在门口）很不耐烦，等不及我问完了，不付钱就叫我走，打电话给我不合作.. 我身后没有人，所以我不是在浪费别人的时间。当我的家人在里面等我时，我已经在门口耐心地等待了 20 分钟，让他们的付款机早些从另一个故障中恢复过来，没有任何抱怨。这不是钱的问题，而是他们对客户的傲慢态度。作为客户，我不觉得受到赞赏。我永远不会再来了，我知道他们不在乎。
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