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Terrible customer service.
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1
Terrible customer service.
Shipyard Cafe and Takeaway的点评
点评：Went to order some lunch. Very busy with a line up. I placed my order, when it was ready, I noticed I didn’t have a serving of chips. Now I understand with wearing face masks it may of been a miscommunication. So I asked if there was chips to this order, the guy with the long red beard who took the order was visibly annoyed by me asking, and when I opened my order, they probably heard 3 pieces of fish, instead of serving of chips. The other staff did fix up the order and I payed for what was missed. That guy that served me, instantly became defensive, and even when I said, I understand you guys are busy, and thank you. He was rude and abrupt, and made me feel like I put him out and his attitude was appalling. To the point where I was an inconvenience to him. I was polite and said that I hope they do have a nice day. While I showed nothing but kindness and respect during a peak hour at lunch time. Disappointing that as a customer, I was treated like rubbish. I’m all for supporting local businesses but not when one employee in particular are horrible to the customers. Poor form.
翻译：去点了一些午餐。非常忙于排队。我下了订单，准备就绪后，我注意到我没有薯条。现在我明白戴口罩可能是一种误解。所以我问这个订单是否有薯条，接订单的那个留着长长的红胡子的人显然对我的询问很生气，当我打开订单时，他们可能听到了 3 条鱼，而不是薯条。其他工作人员确实解决了订单，我为错过的东西付出了代价。那个为我服务的人立即变得防御起来，甚至当我说，我知道你们很忙，谢谢你们。他粗鲁无礼，让我觉得我把他赶出去了，他的态度令人震惊。以至于我给他带来了不便。我很有礼貌，说我希望他们今天过得愉快。而在午餐时间的高峰时段，我只表现出善意和尊重。令人失望的是，作为客户，我被当作垃圾对待。我全力支持本地企业，但当一名员工对客户来说特别糟糕时，我就不支持了。形式不佳。
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