点评:We booked a room through Agoda for our family (a 9 y/o child and two adults). We arrived at 13:00 as the check-in time promised by Agoda was 13:00 but no one was at the reception. We had to wait for one hour before checking in. Several people were also waiting to check in when we returned at 13:50. Then we were given a room with one king bed and no extra bedding (e.g. sofa or trundle bed) for a nine year old child. The proprietors charged extra $35 as we needed extra bedding for our son. With nowhere to go, I paid additional $35.
We have booked a room through Agoda for three persons multiple times before but was never given a room with no extra bedding for the third person. The worst part was the proprietors wanted to get rid of us at check in as she couldn’t be bothered listening to the customer’s grievances about additional fees, The proprietor shouted “you know what I don’t need to listen to this, Do you want a refund, oh wait we can’t give you a refund, you must go to Agoda if you want a refund”. I wish I could walked away from that place on that day but had nowhere to go. This was by far the worst booking experience I’ve ever had.
Do not book this place through Agoda for three persons as chances are no additional bedding is provided for.
翻译:我们通过 Agoda 为我们一家人(一个 9 岁的孩子和两个成人)预订了房间。我们是13:00到达的,因为agoda承诺的入住时间是13:00,但是前台没有人。我们等了一个小时才办理入住。13:50我们回来的时候还有几个人在等待办理入住。然后我们得到了一间配有一张特大号床的房间,没有为九岁的孩子提供额外的床上用品(例如沙发或脚轮床)。由于我们需要为儿子提供额外的床上用品,业主额外收取了 35 美元。由于无处可去,我额外支付了 35 美元。
我们之前已经多次通过agoda预订了三人间,但从来没有给第三人提供不加床的房间。最糟糕的是,业主想在办理入住手续时赶走我们,因为她懒得听客户对额外费用的抱怨,业主大喊“你知道我不需要听这个,你知道吗?”想要退款,哦等等,我们无法给您退款,如果您想要退款,您必须去 Agoda”。我希望那天我能离开那个地方,但无处可去。这是迄今为止我经历过的最糟糕的预订经历。
不要通过 Agoda 为三人预订此房源,因为很可能不提供额外的床铺。