点评:
I cannot praise Zealandier Tours highly enough for the quality of their Rotorua Geothermal Wonderland and Cultural Tour. When we arrived at Whakarewarewa we were personally met by the chief of the village who was kind enough to personally guide us through his Maori village perched on top of the geothermal springs. His patient explanation of their extraordinary lifestyle and village was fascinating and was capped by the Maori villagers singing and dancing which is at the heart of their culture. It was my first experience with the waka and not to be forgotten.
As if this was not enough, I forgot my backpack containing my passport when we had lunch at the Rotoruru mall. By the time I realized that I had lost my passport we were hours from the mall. Our tour guide, John, and our driver, Rolf, were kind and supportive throughout my ordeal and their calm persistence in making repeated phone calls and assisting me in contacting the police during the Holidays were rewarded when they located my backpack at the Rotoruru mall. Jan, the owner of the tour company then raced through the countryside over a hundred miles to safely deliver my backpack and passport to me before my cruise ship left port. Clearly, Zealandier Tours goes above and beyond to enure that their customers have a positive experience.
翻译:
我对 Zealandier Tours 的罗托鲁阿地热仙境和文化之旅赞不绝口。当我们到达 Whakarewarewa 时,村长亲自迎接了我们,他非常友好地亲自带我们参观了位于地热温泉之上的毛利村。他耐心地向我们讲解了他们非凡的生活方式和村庄,令人着迷,毛利村民的歌舞更是让这场体验锦上添花。这是我第一次体验 waka,令人难忘。
似乎这还不够,我们在罗托鲁鲁购物中心吃午饭时,我忘了带护照的背包。当我意识到护照丢了时,距离购物中心已经有几个小时了。我们的导游 John 和司机 Rolf 在整个过程中都非常友善和支持我,他们在假期期间冷静地坚持多次打电话并帮助我联系警察,当他们在罗托鲁鲁购物中心找到我的背包时,他们的付出得到了回报。旅行公司的老板 Jan 随后赶在游轮离港前,穿越乡村一百多英里,安全地将我的背包和护照送到我手中。显然,Zealandier Tours 竭尽全力确保客户获得积极的体验。