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Stay Away From These Clowns!
Lake Burley Griffin Cruises的点评
点评：I am disgusted with the total lack of service received from Lake Burley Griffin Cruises.
As South African visitors we were looking forward to this cruise and seeing Canberra from the water.
Our party of four adults (two elderly, one in a wheelchair) and two toddlers arrived at the jetty 15 minutes before our departure time. There was no signage showing where the cruise starts and our phone calls to enquire went unanswered. The boat we were expecting never arrived and once again, our telephone calls to enquire what was happening went unanswered.
My daughter, who had made the booking and payment, eventually saw that she had missed a call from an unknown number at 10:30 pm the previous night. After setting up the voice message service on her phone, she heard that our cruise had been canceled! There was no explanation for the cancellation, or last-minute voice message, simply telling her to make contact to arrange a refund.
This is outrageous. Why did they not call us the next morning to ensure that we had received the message? The fact that they didn't send someone to the jetty to meet us in case we missed their message, says much about how little these people care about their customers. As does the fact that to date we have not had an apology or explanation.
Apart from the disappointment of not having our cruise, the difficulty and inconvenience of several bus changes with a wheelchair passenger made this an outing to forget.
To add insult to injury, my daughter received an e-mail the following day saying, Thank you for choosing Lake Burley Griffin Cruises. It was a pleasure to have you as our guest. We hope to see you again soon!"
We expect this level of incompetence in our home country, not in Australia, where we have had nothing but superb service and experiences do date.
As South African visitors we were looking forward to this cruise and seeing Canberra from the water.
Our party of four adults (two elderly, one in a wheelchair) and two toddlers arrived at the jetty 15 minutes before our departure time. There was no signage showing where the cruise starts and our phone calls to enquire went unanswered. The boat we were expecting never arrived and once again, our telephone calls to enquire what was happening went unanswered.
My daughter, who had made the booking and payment, eventually saw that she had missed a call from an unknown number at 10:30 pm the previous night. After setting up the voice message service on her phone, she heard that our cruise had been canceled! There was no explanation for the cancellation, or last-minute voice message, simply telling her to make contact to arrange a refund.
This is outrageous. Why did they not call us the next morning to ensure that we had received the message? The fact that they didn't send someone to the jetty to meet us in case we missed their message, says much about how little these people care about their customers. As does the fact that to date we have not had an apology or explanation.
Apart from the disappointment of not having our cruise, the difficulty and inconvenience of several bus changes with a wheelchair passenger made this an outing to forget.
To add insult to injury, my daughter received an e-mail the following day saying, Thank you for choosing Lake Burley Griffin Cruises. It was a pleasure to have you as our guest. We hope to see you again soon!"
We expect this level of incompetence in our home country, not in Australia, where we have had nothing but superb service and experiences do date.
翻译：我对伯利格里芬湖游轮提供的服务完全不尽如人意。
作为南非游客，我们期待着这次游轮之旅，期待着从水上欣赏堪培拉。
我们一行四人（两名老人，一名坐轮椅）和两名幼儿在出发前 15 分钟到达码头。没有指示游轮从哪里出发的标志，我们打电话询问也没有人接听。我们期待的船一直没有到达，我们打电话询问发生了什么事，又一次没有人接听。
我女儿已经预订并付款，最后发现她在前一天晚上 10:30 错过了一个陌生号码打来的电话。在手机上设置语音留言服务后，她听说我们的游轮被取消了！没有解释取消的原因，也没有最后一刻的语音留言，只是告诉她联系安排退款。
这太离谱了。他们为什么不第二天早上给我们打电话，确保我们收到了信息？他们没有派人到码头来接我们，以防我们错过他们的信息，这充分说明了这些人对客户的关心有多么少。到目前为止，我们还没有收到任何道歉或解释。
除了没有乘坐游轮的失望之外，带着轮椅乘客多次换乘巴士的困难和不便也让这次旅行变得难以忘怀。
更糟糕的是，我女儿第二天收到了一封电子邮件，上面写着：“感谢您选择伯利格里芬湖游轮。很高兴您能成为我们的客人。我们希望很快能再次见到您！”
我们预料到我们的祖国会出现这种无能的水平，而不是在澳大利亚，在那里我们享受的只有一流的服务和体验。
作为南非游客，我们期待着这次游轮之旅，期待着从水上欣赏堪培拉。
我们一行四人（两名老人，一名坐轮椅）和两名幼儿在出发前 15 分钟到达码头。没有指示游轮从哪里出发的标志，我们打电话询问也没有人接听。我们期待的船一直没有到达，我们打电话询问发生了什么事，又一次没有人接听。
我女儿已经预订并付款，最后发现她在前一天晚上 10:30 错过了一个陌生号码打来的电话。在手机上设置语音留言服务后，她听说我们的游轮被取消了！没有解释取消的原因，也没有最后一刻的语音留言，只是告诉她联系安排退款。
这太离谱了。他们为什么不第二天早上给我们打电话，确保我们收到了信息？他们没有派人到码头来接我们，以防我们错过他们的信息，这充分说明了这些人对客户的关心有多么少。到目前为止，我们还没有收到任何道歉或解释。
除了没有乘坐游轮的失望之外，带着轮椅乘客多次换乘巴士的困难和不便也让这次旅行变得难以忘怀。
更糟糕的是，我女儿第二天收到了一封电子邮件，上面写着：“感谢您选择伯利格里芬湖游轮。很高兴您能成为我们的客人。我们希望很快能再次见到您！”
我们预料到我们的祖国会出现这种无能的水平，而不是在澳大利亚，在那里我们享受的只有一流的服务和体验。
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