点评:Very bad experience with a few purchases. I really thought I'd found a great place to buy Cigars at a great price. For the last year I must have spent a few thousand on some fine cigars.
A few times now I noticed they switched up my Padron 1926 Series No.2 Maduro for a lesser priced Padron. I didn't mind at first, I'll smoke any Padron.
I recently placed an order that they shipped me a completely wrong cigar. I contacted customer service and sent them photo's. They had me ship them back and mentioned they would ship the correct cigar or give a refund.
Well, its been a few weeks. I emailed a few times but no-one reply's. If you call, you'll be kept on hold for about a half hour, then a robot says "We're sorry" and hangs up on you.
If you live nearby them, buy from them. If you want anything shipped, avoid at all costs.
翻译:几次购买经历非常糟糕。我真的以为我找到了一个以优惠价格购买雪茄的好地方。去年我一定花了几千美元购买了一些优质雪茄。
有几次我注意到他们将我的 Padron 1926 系列 No.2 Maduro 换成了价格较低的 Padron。一开始我并不介意,我会抽任何 Padron。
我最近下了一个订单,他们给我发了一支完全错误的雪茄。我联系了客服并给他们发了照片。他们让我把雪茄寄回去,并说他们会寄正确的雪茄或退款。
嗯,已经过去了几个星期。我发了几封电子邮件,但没人回复。如果你打电话,你会被搁置大约半个小时,然后一个机器人说“我们很抱歉”并挂断你的电话。
如果你住在他们附近,就从他们那里买。如果你想要送货上门,无论如何都要避免。