点评:Phoned to book and explained for a couple and child (our 4year old granddaughter) was told it was pizza night only, which was fine for us.
On arrival a few people in but looked liked they could be local, unfortunately our welcome was non existent, very miserable and rude landlord it took him all his time to explain to us what wine they had We were told where our table was (in separate room from the bar which was empty apart from us) and given the pizza menu but immediately was told that ‘she’ better sit down and behave (at this stage our granddaughter) was getting into her seat and causing no trouble whatsoever. The pizzas arrived and were very nice but again Mr miserable made a rude comment to our granddaughter, again not warranted. Three people then joined the table next to us, obviously local as they were welcomed , landlord removed our empty plates, didn’t ask if we had enjoyed our meals or in fact anything about how we found things but he did take the time to say ‘right you will need to sit down and behave as other people are here now’, or granddaughter had finished her meal and was walking between us at either side of the table and causing absolutely no problem. We paid and left with no acknowledgment from owner
All in all it was a very upsetting and rude experience. We didn’t say anything to him to cause a scene as obviously we were the outsiders!!!
I wouldn’t normally put a negative review but it was the worse customer service I have ever experienced and feel that people should know that obviously families(especially children) are not welcome in this pub
Owner needs to learn manners and really don’t know how a business can survive in this day and age with this attitude
翻译:打电话预订并向一对夫妇和孩子(我们 4 岁的孙女)解释了当天晚上只吃披萨,这对我们来说没问题。
到达时,里面有几个人,但看起来像是当地人,不幸的是,他们没有欢迎我们,房东非常粗鲁无礼,他花了所有时间向我们解释他们有什么酒。我们被告知我们的桌子在哪里(在与酒吧分开的房间里,除了我们之外空无一人),并给了我们披萨菜单,但立即被告知“她”最好坐下来表现好一点(此时我们的孙女)正在坐在她的座位上,没有制造任何麻烦。披萨送到了,非常美味,但这位粗鲁的先生再次对我们的孙女发表了粗鲁的评论,这再次是没有道理的。然后有三个人坐在我们旁边的桌子旁,显然他们是当地人,因为他们受到了热情的欢迎,店主收走了我们的空盘子,没有问我们是否喜欢我们的饭菜,也没有问我们觉得怎么样,但他确实花时间说“好吧,你需要坐下来,表现得像其他人一样”,或者孙女吃完饭后走在我们桌子的两边,完全没有造成任何问题。我们付了钱就走了,店主没有理会我们
总而言之,这是一次非常令人沮丧和粗鲁的经历。我们没有对他说任何话来引起骚动,因为我们显然是外来者!!!
我通常不会写负面评论,但这是我经历过的最糟糕的客户服务,我觉得人们应该知道,显然家庭(尤其是孩子)不欢迎这家酒吧
店主需要学习礼貌,真的不知道在这种态度下,一家企业如何能在当今这个时代生存下来