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Patrick L
Terrible service - avoid this place
Palm Grove Beach Resort的点评
点评：We recently stayed at Palm Grove Beach Resort in Goa, booking the Sun and Light garden-facing villa, expecting a premium experience given the price. Unfortunately, our stay was extremely disappointing.
Upon arrival, we initially found two toads in our room. We removed them ourselves and put them in the garden, assuming it was a one-time occurrence. However, we kept finding toads everywhere—in the shower, inside our bags, and even in the plant pots. When we reported this to the staff, they completely ignored us. They didn’t even acknowledge our complaint, let alone attempt to resolve the issue.
The service was globally mediocre. Someone (cleaners?) had left the remains of their meal (a paratha) on a table outside our villa, and it sat there untouched until we asked the staff to take it away.
The food at the resort was so bad that we ate all our meals elsewhere. We highly recommend Ashwe 351 instead—great food, excellent service, and a much better atmosphere.
As for the sunbeds, they were always covered in sand and never cleaned. We ended up going next door to Pagan’s Café, where the seating was actually maintained.
For the price Palm Grove charges, the lack of service, cleanliness, and attention to guest comfort is unacceptable. We would absolutely not recommend this place to others looking for a quality stay on Ashwem beach. There are much nicer options elsewhere.
Upon arrival, we initially found two toads in our room. We removed them ourselves and put them in the garden, assuming it was a one-time occurrence. However, we kept finding toads everywhere—in the shower, inside our bags, and even in the plant pots. When we reported this to the staff, they completely ignored us. They didn’t even acknowledge our complaint, let alone attempt to resolve the issue.
The service was globally mediocre. Someone (cleaners?) had left the remains of their meal (a paratha) on a table outside our villa, and it sat there untouched until we asked the staff to take it away.
The food at the resort was so bad that we ate all our meals elsewhere. We highly recommend Ashwe 351 instead—great food, excellent service, and a much better atmosphere.
As for the sunbeds, they were always covered in sand and never cleaned. We ended up going next door to Pagan’s Café, where the seating was actually maintained.
For the price Palm Grove charges, the lack of service, cleanliness, and attention to guest comfort is unacceptable. We would absolutely not recommend this place to others looking for a quality stay on Ashwem beach. There are much nicer options elsewhere.
翻译：我们最近住在果阿的棕榈树林海滩度假村，预订了面向花园的阳光明媚的别墅，期待以这个价格享受到一流的体验。不幸的是，我们的住宿体验非常令人失望。
抵达后，我们最初在房间里发现了两只蟾蜍。我们自己把它们弄出来放在花园里，以为这只是一次性事件。然而，我们到处都发现蟾蜍——在淋浴间、包里，甚至在花盆里。当我们向工作人员报告此事时，他们完全不理会我们。他们甚至没有承认我们的投诉，更不用说试图解决这个问题了。
总体而言，服务很一般。有人（清洁工？）把他们吃剩的饭菜（煎饼）放在我们别墅外的桌子上，一直放在那里，直到我们要求工作人员把它拿走。
度假村的食物太糟糕了，我们所有的饭菜都在别处吃的。我们强烈推荐 Ashwe 351——美味的食物、优质的服务和更好的氛围。
至于日光浴床，它们总是被沙子覆盖，而且从未清洁过。我们最终去了隔壁的 Pagan’s Café，那里的座位实际上是有人维护的。
就 Palm Grove 的收费而言，缺乏服务、清洁和对客人舒适度的关注是不可接受的。我们绝对不会向其他想在 Ashwem 海滩享受优质住宿的人推荐这个地方。其他地方有更好的选择。
抵达后，我们最初在房间里发现了两只蟾蜍。我们自己把它们弄出来放在花园里，以为这只是一次性事件。然而，我们到处都发现蟾蜍——在淋浴间、包里，甚至在花盆里。当我们向工作人员报告此事时，他们完全不理会我们。他们甚至没有承认我们的投诉，更不用说试图解决这个问题了。
总体而言，服务很一般。有人（清洁工？）把他们吃剩的饭菜（煎饼）放在我们别墅外的桌子上，一直放在那里，直到我们要求工作人员把它拿走。
度假村的食物太糟糕了，我们所有的饭菜都在别处吃的。我们强烈推荐 Ashwe 351——美味的食物、优质的服务和更好的氛围。
至于日光浴床，它们总是被沙子覆盖，而且从未清洁过。我们最终去了隔壁的 Pagan’s Café，那里的座位实际上是有人维护的。
就 Palm Grove 的收费而言，缺乏服务、清洁和对客人舒适度的关注是不可接受的。我们绝对不会向其他想在 Ashwem 海滩享受优质住宿的人推荐这个地方。其他地方有更好的选择。
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