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Mickeyd76
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Great Stay – Let Down by a Poor Last Impression
无尾熊花园 LIVVO 酒店式公寓的点评
点评：We had a really enjoyable stay at the Koala LIVVO Apartments in Maspalomas and would happily recommend it — with one unfortunate caveat.
Check-in was smooth and efficient, and after a bit of exploring, we found our two apartments tucked away in the complex. The layout is compact — it would be a squeeze for four people — but manageable. Each had two single beds and a double sofa bed in the living area. The kitchen is tiny, suitable only for the most basic cooking (no oven, just a microwave), but that was fine for us.
The communal spaces were excellent. The pool area is well set up, with plenty of sun loungers (no early morning towel battles!), and the pool itself was heated — a real bonus in April. There’s a Spar just a 3-minute walk away, with an Aldi about 20 minutes on foot. A large shopping centre with various shops is around a 25-minute walk, and the beach is a pleasant, if slightly long, 40-minute stroll. There’s one shuttle bus per day each way (9:30 am and 3:30 pm), which suited us well.
Where things fell down, unfortunately, was on our last day. We were staying in two apartments and had vacated one, moving to the terrace of the other to finish packing a few last bits before our taxi. Although we were mostly out by the noon checkout, the cleaner arrived at 12:30 and was, frankly, deeply unpleasant. I politely asked if she could start in another area while we finished up — there were 8 areas to choose from — but she made a point of starting with the one we were using. Worse, she began throwing away our personal belongings (including sun creams and makeup), which we had to retrieve from the bin. It felt unnecessary, aggressive, and really soured our last impression.
It’s a shame, as everything else about the stay was spot on for the price — clean, cheerful, great facilities and well located. Had it not been for that final interaction, this would have easily been a 5-star review.
Check-in was smooth and efficient, and after a bit of exploring, we found our two apartments tucked away in the complex. The layout is compact — it would be a squeeze for four people — but manageable. Each had two single beds and a double sofa bed in the living area. The kitchen is tiny, suitable only for the most basic cooking (no oven, just a microwave), but that was fine for us.
The communal spaces were excellent. The pool area is well set up, with plenty of sun loungers (no early morning towel battles!), and the pool itself was heated — a real bonus in April. There’s a Spar just a 3-minute walk away, with an Aldi about 20 minutes on foot. A large shopping centre with various shops is around a 25-minute walk, and the beach is a pleasant, if slightly long, 40-minute stroll. There’s one shuttle bus per day each way (9:30 am and 3:30 pm), which suited us well.
Where things fell down, unfortunately, was on our last day. We were staying in two apartments and had vacated one, moving to the terrace of the other to finish packing a few last bits before our taxi. Although we were mostly out by the noon checkout, the cleaner arrived at 12:30 and was, frankly, deeply unpleasant. I politely asked if she could start in another area while we finished up — there were 8 areas to choose from — but she made a point of starting with the one we were using. Worse, she began throwing away our personal belongings (including sun creams and makeup), which we had to retrieve from the bin. It felt unnecessary, aggressive, and really soured our last impression.
It’s a shame, as everything else about the stay was spot on for the price — clean, cheerful, great facilities and well located. Had it not been for that final interaction, this would have easily been a 5-star review.
翻译：我们在马斯帕洛马斯的 Koala LIVVO 公寓度过了一段非常愉快的时光，非常推荐——但有一个小遗憾。
入住手续办理得非常顺利高效，一番探索之后，我们找到了位于小区内隐秘位置的两套公寓。公寓布局紧凑——四人住会有点挤——但还算可以接受。每套公寓都配有两张单人床和一张带双人沙发床的起居区。厨房很小，只能满足最基本的烹饪需求（没有烤箱，只有微波炉），但这对我们来说还好。
公共空间非常棒。泳池区设施齐全，有很多日光浴躺椅（不用大清早打毛巾！），泳池本身也是恒温的——这在四月真是个意外的惊喜。步行 3 分钟即可到达 Spar 超市，步行 20 分钟即可到达 Aldi 超市。步行约 25 分钟即可到达一个拥有各种商店的大型购物中心，步行 40 分钟即可到达海滩，虽然路程略长，但也很惬意。每天有单程班车（上午9:30和下午3:30），这对我们来说很合适。
不幸的是，事情在我们最后一天发生了变化。我们当时住着两套公寓，搬出了一套，搬到另一套的露台，在打车前收拾好最后几件东西。虽然我们中午退房时基本都搬出去了，但清洁工12:30就来了，说实话，她打扫得非常不愉快。我礼貌地问她，我们收拾完后能不能从另一个区域开始——那里有8个区域可供选择——但她坚持从我们正在使用的那个区域开始。更糟糕的是，她开始扔我们的个人物品（包括防晒霜和化妆品），我们不得不从垃圾桶里捡起来。这感觉很没必要，也很粗鲁，真的毁了我们最后的印象。
这真是太遗憾了，因为住宿的其他方面都物有所值——干净、舒适、设施齐全，而且地理位置优越。如果不是最后的互动，这很容易就会成为一份五星评价。
入住手续办理得非常顺利高效，一番探索之后，我们找到了位于小区内隐秘位置的两套公寓。公寓布局紧凑——四人住会有点挤——但还算可以接受。每套公寓都配有两张单人床和一张带双人沙发床的起居区。厨房很小，只能满足最基本的烹饪需求（没有烤箱，只有微波炉），但这对我们来说还好。
公共空间非常棒。泳池区设施齐全，有很多日光浴躺椅（不用大清早打毛巾！），泳池本身也是恒温的——这在四月真是个意外的惊喜。步行 3 分钟即可到达 Spar 超市，步行 20 分钟即可到达 Aldi 超市。步行约 25 分钟即可到达一个拥有各种商店的大型购物中心，步行 40 分钟即可到达海滩，虽然路程略长，但也很惬意。每天有单程班车（上午9:30和下午3:30），这对我们来说很合适。
不幸的是，事情在我们最后一天发生了变化。我们当时住着两套公寓，搬出了一套，搬到另一套的露台，在打车前收拾好最后几件东西。虽然我们中午退房时基本都搬出去了，但清洁工12:30就来了，说实话，她打扫得非常不愉快。我礼貌地问她，我们收拾完后能不能从另一个区域开始——那里有8个区域可供选择——但她坚持从我们正在使用的那个区域开始。更糟糕的是，她开始扔我们的个人物品（包括防晒霜和化妆品），我们不得不从垃圾桶里捡起来。这感觉很没必要，也很粗鲁，真的毁了我们最后的印象。
这真是太遗憾了，因为住宿的其他方面都物有所值——干净、舒适、设施齐全，而且地理位置优越。如果不是最后的互动，这很容易就会成为一份五星评价。
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