点评:We saved this restaurant visit for our final evening in Jerez, as a treat. The location and ambience led us to believe this would be a special evening.
The experience was one of disarray. The place was quiet but the staff appeared over-stretched (two junior staff doing their level best whilst the maitre D appeared to do little to support them!
Only one wine glass was brought, no opportunity to taste wine, had to ask for ice bucket. Basic things for a supposedly decent restaurant.
The food was okay but a very limited choice, small portions and main courses basic without accompaniments. We were charged an additional €12 for bread (no butter!!). We decided to leave and went for pudding and coffee in town!
We raised our concerns with the manager who appeared disinterested. We complained at the hotel reception as we left. The member of staff smiled and apologised but made no attempt to raise the matter with a senior manager.
A very disappointing experience.
翻译:我们把这次餐厅之行留到了赫雷斯的最后一个晚上,当作一次犒劳。这家餐厅的地理位置和氛围让我们相信这将是一个特别的夜晚。
但体验却一片混乱。餐厅很安静,但工作人员似乎不堪重负(两名初级员工竭尽全力,而领班似乎并没有提供任何帮助!)
只送来了一个酒杯,没有机会品尝葡萄酒,不得不向服务员要冰桶。对于一家所谓的体面餐厅来说,这些都只是些基本设施。
食物还行,但选择非常有限,份量很小,主菜也很简单,没有配菜。我们额外支付了12欧元买面包(没有黄油!!)。我们决定离开,去镇上吃布丁和咖啡!
我们向经理反映了我们的担忧,但他似乎对此漠不关心。离开时,我们在酒店前台投诉了一番。工作人员微笑着道了歉,但没有尝试向高级经理反映此事。
非常令人失望的体验。