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Rachel W
Disappointing!
Spring River Ebbsfleet的点评
点评：I book a table on sunday 4th May with my family for a celebration. We have been here a few times before as really enjoyed the atmosphere and the food is amazing. However this was not the case this time as the evening started with bring given our menus at the front door and pointed towards where our table was which was a first considering that it wasn't very busy. Our table was quite small for 4 people but we persevered we were then served by a waiter called Harley who right from the get go we had to repeat our order as clearly he wasn't listening. My husband was driving so he ordered a shandy but when it arrived it was a straight beer whichni had to take back and ask again for a shandy. The food finally arrived again not right we ordered 2 sides of onion rings instead we had 2 onion rings on plate we asked where the sides were and he said oh sorry ill see what I can do. 2 things that need addressing with this young man is get him to buy a belt as he was constantly pulling up his trousers tbh I didn't like staring at his pants. Seconding teach him not to lean over people's food when serving them! We were staring to get disheartened as we have enjoyed coming here many occasions but we were thinking of not coming any more as the service was bad. But..... all of a sudden after out meals we were served by another waitress called Lauren who was lovely she has apprently been thrown in at the deep end as our waiter had dissapeared so we waited ages for anyone to come back. We finally got our bill but it was wrong as we had been charged for 2 sides of onion rings which never happened but Lauren was king enough to rectify this. She is an asset to your company.
翻译：我和家人在 5 月 4 日星期日预订了一张桌子来庆祝。我们之前来过这里几次，非常喜欢这里的氛围，食物也很棒。然而这次情况不同，因为晚上开始时，服务员就把菜单拿到前门，并指向我们的桌子，考虑到桌子不是很忙，这还是第一次。我们的桌子对于 4 个人来说很小，但我们坚持了下来，然后一位名叫 Harley 的服务员给我们服务，他从一开始就要求我们重复订单，因为他显然没有在听。我的丈夫在开车，所以他点了一杯香蒂酒，但送来的是纯啤酒，我们必须回去再要一杯香蒂酒。食物终于送到了，但还是不对，我们点了 2 份洋葱圈配菜，而盘子里只有 2 份洋葱圈，我们问配菜在哪里，他说哦，对不起，我看看我能做些什么。对于这个年轻人，有两件事需要改进：一是让他买条皮带，因为他总是提裤子，说实话我不喜欢盯着他的裤子看。二是教他上菜时不要俯身越过别人的食物！我们开始感到灰心，因为我们来过这里很多次，但服务太差，我们想过不再来了。但是......突然间，饭后，为我们服务的是另一位名叫劳伦的女服务员，她很可爱，显然是因为我们之前的服务员不见了，所以她被逼到了绝境，我们等了很久才有人回来。我们终于拿到了账单，但账单是错的，因为我们被收取了两份洋葱圈的费用，但这从未发生过，但劳伦很仁慈，纠正了这个问题。她是贵公司的宝贵财富。
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