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Awful..terrible manager with major attitude
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Awful..terrible manager with major attitude
Ricos的点评
点评：If I could give it no stars, I would.due to the attitude of the manager. Total ned! Other staff were lovely, however when we were waiting to be seated, we were ignored. Would have been nice to get acknowledged. It only went downhill after that. Waited more than 50 minutes for a burger and a wrap. I asked if the burger would be big enough for my 10 years old to share as it was nearly £15 and was told yes.
The drinks were brought over half an hour before we got our food. When it did come, we were starving and the portions are very small. My wrap was £7 which was fine but there wasn't much more to the burger at over £14.
When I went to pay, I didn't leave a tip as the electronic payment method asks if u want to so I told the waitress we had waited 50 minutes and that I felt the portion sizes were very small especially the burger Special. That was all I said. I didn't complain.. I basically passed on my comments. They waitess walked away so I sat and waited on my receipt as I assumed she was getting it. We sat for a few minutes and another member of staff asked if we were finishing up. I explained yes and that I was just waiting on my receipt. She went to get it and that's when the manager marched up with a stinking attitude. She said. . OK what's the problem?? I said no problem, I just commented to the waitress why I wasn't leaving a tip.. to which she butted in and said I didn't need to explain not leaving a tip. I told her we waited 50 minutes and the portions were fairly small and overpriced. She started arguing saying the staff were busy and oing their best and the special is only pennies dearer than a normal burger. Not sure why this is relevant as i still felt it was overpriced. And then something about me not waiting 50 minutes. I said I did wait 50 minutes and asked why she had such an attitude. She said she didn't.. but my goodness she did. It was very uncomfortable and my children had to sit and witness this. She then asked what did I want..a discount? I said no, just my receipt so I could get out of there. In between all of this, my children also witnessed the female chef eating while preparing food ..it really says it all.
I would have perhaps revisited had it not been for how the manager spoke to me. I didn't even ask for the manager. So if you wait 50 min for a burger and a chicken wrap and pay £30 for the privilege, don't dare say a word to your waitress after paying or you'll get a dressing down by a major ned head who shouldn't be working in customer service. Absolute vile women.
The drinks were brought over half an hour before we got our food. When it did come, we were starving and the portions are very small. My wrap was £7 which was fine but there wasn't much more to the burger at over £14.
When I went to pay, I didn't leave a tip as the electronic payment method asks if u want to so I told the waitress we had waited 50 minutes and that I felt the portion sizes were very small especially the burger Special. That was all I said. I didn't complain.. I basically passed on my comments. They waitess walked away so I sat and waited on my receipt as I assumed she was getting it. We sat for a few minutes and another member of staff asked if we were finishing up. I explained yes and that I was just waiting on my receipt. She went to get it and that's when the manager marched up with a stinking attitude. She said. . OK what's the problem?? I said no problem, I just commented to the waitress why I wasn't leaving a tip.. to which she butted in and said I didn't need to explain not leaving a tip. I told her we waited 50 minutes and the portions were fairly small and overpriced. She started arguing saying the staff were busy and oing their best and the special is only pennies dearer than a normal burger. Not sure why this is relevant as i still felt it was overpriced. And then something about me not waiting 50 minutes. I said I did wait 50 minutes and asked why she had such an attitude. She said she didn't.. but my goodness she did. It was very uncomfortable and my children had to sit and witness this. She then asked what did I want..a discount? I said no, just my receipt so I could get out of there. In between all of this, my children also witnessed the female chef eating while preparing food ..it really says it all.
I would have perhaps revisited had it not been for how the manager spoke to me. I didn't even ask for the manager. So if you wait 50 min for a burger and a chicken wrap and pay £30 for the privilege, don't dare say a word to your waitress after paying or you'll get a dressing down by a major ned head who shouldn't be working in customer service. Absolute vile women.
翻译：如果我不能给它星星，我会的，因为经理的态度。完全内德！其他工作人员很可爱，但是当我们等待坐下时，我们被忽视了。如果能得到认可就太好了。此后才开始走下坡路。等了 50 多分钟才吃到汉堡和卷饼。我问这个汉堡是否足够大，可以让我 10 岁的孩子分享，因为它的价格接近 15 英镑，他们告诉我可以。
在我们拿到食物之前半个多小时饮料就送来了。当它来的时候，我们都快饿死了，而且份量很小。我的卷饼价格是 7 英镑，还不错，但是 14 英镑以上的汉堡就没有什么了。
当我去付款时，我没有留下小费，因为电子付款方式会询问您是否愿意，所以我告诉女服务员我们已经等了 50 分钟，而且我觉得份量很小，尤其是汉堡特价。我就说了这么多。我没有抱怨..我基本上传递了我的意见。他们的女服务员走开了，所以我坐下来等待我的收据，因为我以为她收到了。我们坐了几分钟，另一位工作人员问我们是否结束了。我解释说是的，我只是在等待收据。她去拿东西，就在这时，经理以一种令人厌恶的态度走了过来。她说。 。好的，有什么问题吗？我说没问题，我只是向女服务员评论为什么我不给小费。她插嘴说我不需要解释不给小费。我告诉她我们等了 50 分钟，而且份量相当小而且价格过高。她开始争辩说工作人员很忙并尽力而为，而且特价只比普通汉堡贵几美分。不知道为什么这很重要，因为我仍然觉得它价格过高。然后是关于我没有等 50 分钟的事情。我说我确实等了50分钟，问她为什么这样的态度。她说她没有……但天哪，她做到了。这非常不舒服，我的孩子们不得不坐下来见证这一点。然后她问我想要什么……折扣吗？我说不，只要我的收据，这样我就可以离开那里。在这一切之间，我的孩子们还目睹了女厨师一边准备食物一边吃饭……这确实说明了一切。
如果不是经理对我说话，我可能会再次访问。我什至没有问经理。因此，如果你等了 50 分钟才能吃到汉堡和鸡肉卷，并支付了 30 英镑的特权，那么在付钱后不要对女服务员说一句话，否则你会被一个不应该这样做的大佬训斥。从事客户服务工作。绝对的恶毒女人。
在我们拿到食物之前半个多小时饮料就送来了。当它来的时候，我们都快饿死了，而且份量很小。我的卷饼价格是 7 英镑，还不错，但是 14 英镑以上的汉堡就没有什么了。
当我去付款时，我没有留下小费，因为电子付款方式会询问您是否愿意，所以我告诉女服务员我们已经等了 50 分钟，而且我觉得份量很小，尤其是汉堡特价。我就说了这么多。我没有抱怨..我基本上传递了我的意见。他们的女服务员走开了，所以我坐下来等待我的收据，因为我以为她收到了。我们坐了几分钟，另一位工作人员问我们是否结束了。我解释说是的，我只是在等待收据。她去拿东西，就在这时，经理以一种令人厌恶的态度走了过来。她说。 。好的，有什么问题吗？我说没问题，我只是向女服务员评论为什么我不给小费。她插嘴说我不需要解释不给小费。我告诉她我们等了 50 分钟，而且份量相当小而且价格过高。她开始争辩说工作人员很忙并尽力而为，而且特价只比普通汉堡贵几美分。不知道为什么这很重要，因为我仍然觉得它价格过高。然后是关于我没有等 50 分钟的事情。我说我确实等了50分钟，问她为什么这样的态度。她说她没有……但天哪，她做到了。这非常不舒服，我的孩子们不得不坐下来见证这一点。然后她问我想要什么……折扣吗？我说不，只要我的收据，这样我就可以离开那里。在这一切之间，我的孩子们还目睹了女厨师一边准备食物一边吃饭……这确实说明了一切。
如果不是经理对我说话，我可能会再次访问。我什至没有问经理。因此，如果你等了 50 分钟才能吃到汉堡和鸡肉卷，并支付了 30 英镑的特权，那么在付钱后不要对女服务员说一句话，否则你会被一个不应该这样做的大佬训斥。从事客户服务工作。绝对的恶毒女人。
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