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Shockingly classless and disrespectful staff. Never been so uncomfortable at a restaurant in my life.
Randi A
1
Shockingly classless and disrespectful staff. Never been so uncomfortable at a restaurant in my life.
1862 Social House的点评
点评：The way our server spoke to us was out of this world… absolutely classless and disrespectful.
She left me shaking and almost in tears during my wedding brunch, and I wasn’t even sure what the issue was. As soon as I walked into the restaurant, before we even sat down… she aggressively told us that we needed to pay a minimum for our party. Although this wasn’t what had been discussed when we booked the reservation; we have spent a lot of time working in the hospitality industry and being our wedding weekend… we genuinely didn’t care about paying the money.
After eating the meal, we went to pay the bill. We calmly and respectfully mentioned to the manager that the server had been rude and made us uncomfortable. He completely supported his servers actions and then I’m not sure his intent on his next words but it seemed like he wanted to engage in a heated argument with us. Which we walked away from, paid our bill and left.
I just really want to make it clear…. It’s not about the money and it never was. We were confused about our bill, but didn’t mind paying it. I think the staff at The Overlander might be surprised how reasonable customers can be if you give them a chance to speak and treat them with a little respect.
And lastly, to the confrontational server with the red hair… I genuine hope that no one ever speaks to you that way but in particular on what is meant to be the happiest most special moment of your life. I hope you are always treated with the dignity and respect that everyone deserves no matter what the issue is. Everything can be resolved with a calm respectful approach.
She left me shaking and almost in tears during my wedding brunch, and I wasn’t even sure what the issue was. As soon as I walked into the restaurant, before we even sat down… she aggressively told us that we needed to pay a minimum for our party. Although this wasn’t what had been discussed when we booked the reservation; we have spent a lot of time working in the hospitality industry and being our wedding weekend… we genuinely didn’t care about paying the money.
After eating the meal, we went to pay the bill. We calmly and respectfully mentioned to the manager that the server had been rude and made us uncomfortable. He completely supported his servers actions and then I’m not sure his intent on his next words but it seemed like he wanted to engage in a heated argument with us. Which we walked away from, paid our bill and left.
I just really want to make it clear…. It’s not about the money and it never was. We were confused about our bill, but didn’t mind paying it. I think the staff at The Overlander might be surprised how reasonable customers can be if you give them a chance to speak and treat them with a little respect.
And lastly, to the confrontational server with the red hair… I genuine hope that no one ever speaks to you that way but in particular on what is meant to be the happiest most special moment of your life. I hope you are always treated with the dignity and respect that everyone deserves no matter what the issue is. Everything can be resolved with a calm respectful approach.
翻译：我们的服务器与我们交谈的方式是绝无仅有的……绝对没有阶级和无礼。
在我的婚礼早午餐期间，她让我浑身发抖，几乎流泪，我什至不知道问题出在哪里。我一走进餐厅，在我们坐下之前……她就积极地告诉我们，我们需要为聚会支付最低费用。虽然这不是我们预订时讨论的内容；我们花了很多时间在酒店业工作并度过了我们的婚礼周末……我们真的不在乎付钱。
吃完饭，我们就去结账了。我们平静而恭敬地向经理提到服务器很粗鲁，让我们感到不舒服。他完全支持他的服务器行为，然后我不确定他接下来的话的意图，但看起来他想与我们进行激烈的争论。我们离开了，付了帐就离开了。
我真的很想说清楚……这与钱无关，而且从来都不是。我们对账单感到困惑，但不介意付钱。我想，如果你给 The Overlander 的顾客一个说话的机会，并给予他们一点尊重，他们可能会感到惊讶，他们会如此通情达理。
最后，对于红头发的对抗性服务器……我真诚地希望没有人以这种方式对你说话，尤其是在你生命中最幸福、最特别的时刻。我希望无论问题是什么，您始终受到每个人应有的尊严和尊重。一切都可以用冷静尊重的态度来解决。
在我的婚礼早午餐期间，她让我浑身发抖，几乎流泪，我什至不知道问题出在哪里。我一走进餐厅，在我们坐下之前……她就积极地告诉我们，我们需要为聚会支付最低费用。虽然这不是我们预订时讨论的内容；我们花了很多时间在酒店业工作并度过了我们的婚礼周末……我们真的不在乎付钱。
吃完饭，我们就去结账了。我们平静而恭敬地向经理提到服务器很粗鲁，让我们感到不舒服。他完全支持他的服务器行为，然后我不确定他接下来的话的意图，但看起来他想与我们进行激烈的争论。我们离开了，付了帐就离开了。
我真的很想说清楚……这与钱无关，而且从来都不是。我们对账单感到困惑，但不介意付钱。我想，如果你给 The Overlander 的顾客一个说话的机会，并给予他们一点尊重，他们可能会感到惊讶，他们会如此通情达理。
最后，对于红头发的对抗性服务器……我真诚地希望没有人以这种方式对你说话，尤其是在你生命中最幸福、最特别的时刻。我希望无论问题是什么，您始终受到每个人应有的尊严和尊重。一切都可以用冷静尊重的态度来解决。
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