拥有或管理这家酒店？ 免费获取您的详情页以便回复点评、更新资料或者进行其他操作。
下载App
资质规则
旅行
账户
Blatantly rude management & too many mistakes.
Jensadventure
Blatantly rude management & too many mistakes.
Zorro Pizza的点评
点评：We used to enjoy ordering takeout from Zorros Pizza in Ripon but our last two orders have had nothing but problems.
One our order before last we ordered 2x 'Zorro burgers' in the chicken option. We were give plain chicken burgers. Luckily we checked at the counter before taking it away & the chef basically chucked 2 slices of bacon & 2 onion rings into a box & told us it was our own fault for not ordering properly! How can we get more accurate than ordering what it's called on the menu? The guy on the phone even repeated it back to it. They were very rude about it.
The next issue was on our last order. We ordered 2x Zorro burgers again with chicken & also ordered a 'pork lovers' pizza. It looked okay when we checked at the counter but on getting it home realised that they'd gotten it wrong again! They had given us a 'Zorro pork' instead of a 'pork lovers'. We called them & spoke to them to explain the mistake & they told us that it must be our fault again because there's no way that the guy would get it wrong. I explained that we definitely would not have made this mistake as the 'Zorro pork' contained mushroom which my Husband doesn't eat & spinach which I'm allergic to so it's a good job it wasnt me that took the bites to notice the mistake! Whereas the 'pork lovers' contains neither so is safe for me to eat. They were not at all bothered that they could have just made me severely ill & just kept repeating that it's my own fault. I told them that I would be bringing the whole meal back for fresh ones, including the burgers which would be cold due to having to drive backwards & forwards to get the correct pizza. The guy informed me that he would consult the owner as he is only the manager & claimed that all calls are recorded so he would check. When I queried this he made some sketchy excuses so I don't believe they are actually recorded which is a shame as it would have put him right instantly! We got a new correct pizza & fresh burgers so that we could finally come home to attempt to enjoy our meal over an hour later than planned but they were both so rude on arriving at the shop. There have been times when there's been a language barrier or misunderstanding & if we are to blame we would always hold our hands up & accept responsibility. However, both of these mistakes were purely on the behalf of the man on the phone miscommunicating to the kitchen yet tried repeatedly to blame us. I'm not sure why they'd have similar items on the menu if they can't actually distinguish between them! Looking at the reviews, we're certainly not the only ones that have had issues with rude managers but we definitely won't be back. I'll wait out for a sarcastic reply to my review!
One our order before last we ordered 2x 'Zorro burgers' in the chicken option. We were give plain chicken burgers. Luckily we checked at the counter before taking it away & the chef basically chucked 2 slices of bacon & 2 onion rings into a box & told us it was our own fault for not ordering properly! How can we get more accurate than ordering what it's called on the menu? The guy on the phone even repeated it back to it. They were very rude about it.
The next issue was on our last order. We ordered 2x Zorro burgers again with chicken & also ordered a 'pork lovers' pizza. It looked okay when we checked at the counter but on getting it home realised that they'd gotten it wrong again! They had given us a 'Zorro pork' instead of a 'pork lovers'. We called them & spoke to them to explain the mistake & they told us that it must be our fault again because there's no way that the guy would get it wrong. I explained that we definitely would not have made this mistake as the 'Zorro pork' contained mushroom which my Husband doesn't eat & spinach which I'm allergic to so it's a good job it wasnt me that took the bites to notice the mistake! Whereas the 'pork lovers' contains neither so is safe for me to eat. They were not at all bothered that they could have just made me severely ill & just kept repeating that it's my own fault. I told them that I would be bringing the whole meal back for fresh ones, including the burgers which would be cold due to having to drive backwards & forwards to get the correct pizza. The guy informed me that he would consult the owner as he is only the manager & claimed that all calls are recorded so he would check. When I queried this he made some sketchy excuses so I don't believe they are actually recorded which is a shame as it would have put him right instantly! We got a new correct pizza & fresh burgers so that we could finally come home to attempt to enjoy our meal over an hour later than planned but they were both so rude on arriving at the shop. There have been times when there's been a language barrier or misunderstanding & if we are to blame we would always hold our hands up & accept responsibility. However, both of these mistakes were purely on the behalf of the man on the phone miscommunicating to the kitchen yet tried repeatedly to blame us. I'm not sure why they'd have similar items on the menu if they can't actually distinguish between them! Looking at the reviews, we're certainly not the only ones that have had issues with rude managers but we definitely won't be back. I'll wait out for a sarcastic reply to my review!
翻译：我们以前很喜欢在里彭的 Zorros Pizza 订外卖，但最近两次订餐都出了问题。
我们上次订餐时点了两个“Zorro 汉堡”，鸡肉套餐。他们给我们的是普通的鸡肉汉堡。幸运的是，我们在打包前在柜台检查了一下，厨师基本上把 2 片培根和 2 个洋葱圈扔进了一个盒子里，告诉我们这是我们自己的错，因为我们没有正确点餐！除了点菜单上的名字，我们还能得到什么更准确的信息呢？接电话的人甚至重复了一遍。他们对此非常粗鲁。
下一个问题出现在我们上次的订单上。我们再次点了两个 Zorro 汉堡，里面有鸡肉，还点了一个“猪肉爱好者”披萨。我们在柜台检查时看起来还不错，但拿回家后才意识到他们又搞错了！他们给我们的是“Zorro 猪肉”，而不是“猪肉爱好者”。我们打电话向他们解释了这个错误，他们说这肯定又是我们的错，因为那个人不可能出错。我解释说我们绝对不会犯这个错误，因为“佐罗猪肉”里有蘑菇，我丈夫不吃，还有菠菜，我过敏，所以不是我吃了才发现错误，这真是太好了！而“猪肉爱好者”里两者都不含，所以我可以安全食用。他们根本不担心会让我病得很重，只是一直重复说这是我自己的错。我告诉他们我会把整顿饭都带回来换新鲜的，包括汉堡，因为为了拿到正确的披萨不得不来回开车，汉堡会变冷。那个人告诉我他会咨询老板，因为他只是经理，并声称所有通话都有录音，所以他会检查。当我询问此事时，他找了一些牵强的借口，所以我不相信这些借口真的被记录了下来，这很遗憾，因为如果有记录的话，他就会立即改正！我们拿到了新的正确的披萨和新鲜的汉堡，这样我们终于可以比计划晚一个多小时回家享受我们的美食，但是他们到店时都非常粗鲁。有时候会出现语言障碍或误解，如果应该归咎于我们，我们总是举手承担责任。然而，这两个错误都纯粹是电话里的男人与厨房沟通不畅，却一再试图责怪我们。如果他们真的不能区分它们，我不确定为什么他们会在菜单上有类似的菜品！看看评论，我们肯定不是唯一遇到粗鲁经理问题的人，但我们绝对不会再来了。我会等待对我的评论的讽刺回复！
我们上次订餐时点了两个“Zorro 汉堡”，鸡肉套餐。他们给我们的是普通的鸡肉汉堡。幸运的是，我们在打包前在柜台检查了一下，厨师基本上把 2 片培根和 2 个洋葱圈扔进了一个盒子里，告诉我们这是我们自己的错，因为我们没有正确点餐！除了点菜单上的名字，我们还能得到什么更准确的信息呢？接电话的人甚至重复了一遍。他们对此非常粗鲁。
下一个问题出现在我们上次的订单上。我们再次点了两个 Zorro 汉堡，里面有鸡肉，还点了一个“猪肉爱好者”披萨。我们在柜台检查时看起来还不错，但拿回家后才意识到他们又搞错了！他们给我们的是“Zorro 猪肉”，而不是“猪肉爱好者”。我们打电话向他们解释了这个错误，他们说这肯定又是我们的错，因为那个人不可能出错。我解释说我们绝对不会犯这个错误，因为“佐罗猪肉”里有蘑菇，我丈夫不吃，还有菠菜，我过敏，所以不是我吃了才发现错误，这真是太好了！而“猪肉爱好者”里两者都不含，所以我可以安全食用。他们根本不担心会让我病得很重，只是一直重复说这是我自己的错。我告诉他们我会把整顿饭都带回来换新鲜的，包括汉堡，因为为了拿到正确的披萨不得不来回开车，汉堡会变冷。那个人告诉我他会咨询老板，因为他只是经理，并声称所有通话都有录音，所以他会检查。当我询问此事时，他找了一些牵强的借口，所以我不相信这些借口真的被记录了下来，这很遗憾，因为如果有记录的话，他就会立即改正！我们拿到了新的正确的披萨和新鲜的汉堡，这样我们终于可以比计划晚一个多小时回家享受我们的美食，但是他们到店时都非常粗鲁。有时候会出现语言障碍或误解，如果应该归咎于我们，我们总是举手承担责任。然而，这两个错误都纯粹是电话里的男人与厨房沟通不畅，却一再试图责怪我们。如果他们真的不能区分它们，我不确定为什么他们会在菜单上有类似的菜品！看看评论，我们肯定不是唯一遇到粗鲁经理问题的人，但我们绝对不会再来了。我会等待对我的评论的讽刺回复！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
