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Disappointing extended waiting time poor quality of food.
graemem491
Disappointing extended waiting time poor quality of food.
Hot Lava Mediterranean Restaurant的点评
点评：On arriving there was only around 8 people in the restaurant. Having placed order we waited for the starter, 30 mins after placing order we were told the item was not available (bass) so we requested a change to the salmon we were informed this was not available. We altered choice again for a mixed platter Calamari and prawns. Another near 20/30min wait. On arrival you couldn't bite through the Calamari and the prawns were cold. At this stage we refused to go any further with the meal and cancelled everything and suggested the waitress try what we had been presented with which she refused saying she fully understood. The waitress only charged for the drinks which was fair and no blame can be attached to the waiting staff it seemed to be a rear of house failing. I emphasise this wasn't a busy trading session we arrived around 5.30 pm and gone for around 6.45. (It was also Valentines evening so you would expect everything to be available and running like clockwork) Very disappointed. Would also say in over ten years of posting on trip adviser this is only my second negative review.
翻译：我们到达时，餐厅里只有 8 个人。下订单后，我们等了开胃菜，下订单 30 分钟后，我们被告知该菜（鲈鱼）已售罄，因此我们要求换成三文鱼，但我们被告知三文鱼已售罄。我们再次改变了选择，换成了鱿鱼和对虾拼盘。又等了将近 20/30 分钟。到达时，鱿鱼根本咬不穿，对虾也是冷的。此时，我们拒绝继续用餐，取消了所有订单，并建议女服务员尝试我们之前端上的菜，但她说她完全理解，拒绝了。女服务员只收取饮料费，这很公平，也不能怪服务员，似乎是店里的后勤人员出了问题。我要强调一下，这不是一个繁忙的交易时段，我们大约在下午 5:30 到达，大约在 6:45 离开。（那天也是情人节晚上，所以你会期望一切都准备就绪并准时运行）非常失望。还要说的是，在旅行顾问上发表帖子的十多年里，这只是我第二次发表负面评论。
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