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Helen R
Perfect until our last morning!
Premier Inn Coleraine hotel的点评
点评：Great stay at this Hotel, the same team looked after out breakfast all week until the last morning! 19th.
Breakfast was not the same standard, and the service certainly wasn’t.
I watched a young lady query the freshness of the orange juice! Which she described as fizzy! I then tasted my husband’s and it was definitely starting to ferment. The male waiter did get the chef to check it and it was changed.
He did not inform others not to drink it. Or take a fresh glass to the customer who alerted them to the issue.
After fantastic service all week! I was appalled.
I took this young lady a fresh glass which she drank and enjoyed.
The fermented one was left on her table until the left.
Very poor customer service by this team of people.
I sorry to have to mention this incident but it needs to be addressed as this team are letting the side down badly.
My review would have been 5 ⭐️⭐️⭐️⭐️⭐️ if this incident had been dealt with in the correct manner.
Breakfast was not the same standard, and the service certainly wasn’t.
I watched a young lady query the freshness of the orange juice! Which she described as fizzy! I then tasted my husband’s and it was definitely starting to ferment. The male waiter did get the chef to check it and it was changed.
He did not inform others not to drink it. Or take a fresh glass to the customer who alerted them to the issue.
After fantastic service all week! I was appalled.
I took this young lady a fresh glass which she drank and enjoyed.
The fermented one was left on her table until the left.
Very poor customer service by this team of people.
I sorry to have to mention this incident but it needs to be addressed as this team are letting the side down badly.
My review would have been 5 ⭐️⭐️⭐️⭐️⭐️ if this incident had been dealt with in the correct manner.
翻译：在这家酒店住得很愉快，同一支团队负责我们一周的早餐，直到最后一天早上！19 日。
早餐的标准不一样，服务当然也不一样。
我看到一位年轻女士询问橙汁的新鲜度！她说橙汁很起泡！然后我尝了我丈夫的橙汁，它肯定开始发酵了。男服务员确实让厨师检查了一下，然后换了。
他没有告诉其他人不要喝它。或者给提醒他们这个问题的顾客拿一杯新鲜的。
经过一周的优质服务！我感到震惊。
我给这位年轻女士拿了一杯新鲜的，她喝了，很享受。
发酵的那杯一直放在她的桌子上，直到离开。
这支团队的客户服务非常差。
很抱歉不得不提到这件事，但需要解决这个问题，因为这支团队让大家很失望。
如果以正确的方式处理此事件，我的评价将为 5⭐️⭐️⭐️⭐️⭐️。
早餐的标准不一样，服务当然也不一样。
我看到一位年轻女士询问橙汁的新鲜度！她说橙汁很起泡！然后我尝了我丈夫的橙汁，它肯定开始发酵了。男服务员确实让厨师检查了一下，然后换了。
他没有告诉其他人不要喝它。或者给提醒他们这个问题的顾客拿一杯新鲜的。
经过一周的优质服务！我感到震惊。
我给这位年轻女士拿了一杯新鲜的，她喝了，很享受。
发酵的那杯一直放在她的桌子上，直到离开。
这支团队的客户服务非常差。
很抱歉不得不提到这件事，但需要解决这个问题，因为这支团队让大家很失望。
如果以正确的方式处理此事件，我的评价将为 5⭐️⭐️⭐️⭐️⭐️。
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